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Senior Quality Test Engineer

unlimited holidays - work from home - fully flexible
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
Portugal

Offer summary

Qualifications:

Bachelor's degree in hardware or software engineering, 7 years of experience in electronics manufacturing.

Key responsabilities:

  • Triage and investigate field complaints
  • Conduct root cause analysis of failures
Sword Health logo
Sword Health SME https://swordhealth.com/
501 - 1000 Employees
About Sword Health
Sword Health is on a mission to free 2 billion people from pain by pioneering the field of AI Care. It is #1 in clinical and cost-saving outcomes because we have the most advanced AI, developed and overseen by the most clinically rigorous team. Sword has developed the first platform to predict, prevent, and treat pain by starting with the expertise of world-class doctors of physical therapy and then building an interactive AI experience to deliver care that members can use anywhere, anytime, under a clinician’s supervision.
See more Sword Health offers

Job description

WHO WE ARE

Each year, 2 billion people across the world are limited by physical pain. By helping people live without pain, they are free to do the things they love most with the people they love—and never miss a moment. This is what we do. We create and design new technologies to solve one of the biggest problems in healthcare: taking care of our Physical Health. Sword Health is the world’s fastest growing digital musculoskeletal (MSK) care provider on a bold mission to free two billion people from acute, chronic, and post-surgical physical pain. Our customers include some of the most progressive Fortune 100 and 500 companies, as well as over +1400 other established businesses across the world.

The Sword program allows members to complete a personalized physical therapy program from the comfort of home, with continued support and supervision from one of our talented Sword specialists. Sword’s personalized care is more effective than traditional standards of care, and has proven to deliver best-in-class clinical results. Since breaking into the market less than three years ago, Sword has worked with insurers, health systems, and employers in the U.S., Canada, Europe, and Australia to make high quality musculoskeletal care accessible to everyone.

This is an opportunity to join Sword during a time of hyper growth and expansion. After our recent $2bn valuation, we’re excited to continue accelerating our impact by scaling with high caliber people with passion, commitment and energy to create and deliver technologies, services and products that drive human progress forward.

We welcome you to join our mission, to make a difference on a grand scale and play a pivotal role with a global team at Sword– working alongside great people pioneering novel products and cutting edge technologies.

You will join our dynamic and highly skilled Systems team where you’ll play a pivotal role in the development of medical devices. You'll be at the intersection of hardware engineering, manufacturing, software, quality, and regulatory affairs teams, playing an instrumental role in bringing groundbreaking products from concept to reality, all while enjoying a vibrant and collaborative work environment.We’re looking for someone with experience in rigorous quality testing of hardware and software products as part of Continuous Improvement and New Product Introduction.  The ideal candidate for this role will have the proper mindset of combining a theoretical approach with hands-on prototyping and testing. You’re experienced working on all product stages from research and development to design and manufacture. You will naturally strive for innovation, have sharp analytical skills and have a pragmatic and fast-paced work structure. Creativity, adaptability, and technical knowledge in certain aspects of device development are crucial to this role.

What You’ll Do:
  • Work with the customer experience team to triage field complaints. Prioritize and drive investigation, test, and solution implementation.
  • Partner with our Quality Assurance team to drive non-conformity and CAPA closures that involve product defects.
  • Conduct root cause analysis of field failures and verify through controlled experiments
  • Collaborate with engineering teams to develop and execute design and test plans that improve quality by design.
  • Plan and execute Beta testing in the field for Continuous Improvement and NPI programs.
  • Identify opportunities to improve quality and yields, in collaboration with our manufacturing and supply chain teams.
  • Document key manufacturing test data requirements within our Quality Management System.
  • Some travel outside of Portugal may be required (<10%)

    • What you need to have:
  • A bachelor's degree in a hardware or software engineering discipline
  • 7 years experience in an electronics company manufacturing at scale
  • Obsessed with quality and customer experience
  • Hands-on hacker with ability to design and build basic test fixtures using programmable kits such as Arduinos
  • Advanced DOE skills, capable of developing functional testing programs based on engineering / user requirements
  • Analytical thinker who can gather or create the information necessary to make data-driven quality and process improvements decisions
  • Naturally curious and methodical engineer capable of doing root-cause analysis of failure modes across hardware, electronics, and software

    • Bonus Points
  • Familiar with high volume manufacturing, capable of providing input on the right level of in-line QC inspection
  • Worked on medical devices, and proficiency in the regulatory requirements of development
    • *Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.

    US Sword Benefits:
    Comprehensive health, dental and vision insurance 
    Equity Shares
    401(k)
    Discretionary PTO Plan
    Parental leave

    US Sword Perks:
    Flexible working hours
    Remote-first Company
    Internet Stipend for remote working
    Paid Company Holidays
    Free Digital Therapist for you and your family

    Portugal - Sword Benefits:
    Health, dental and vision Insurance
    Meal Allowance
    Equity Shares

    Portugal - Sword Perks:
    Remote Work Allowance
    Flexible working hours
    Work from home
    Unlimited Vacation
    Free Digital Therapist for your family
    Snacks and Beverages
    English Class

    SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.

    Required profile

    Experience

    Level of experience: Senior (5-10 years)
    Industry :
    Health, Sport, Wellness & Fitness
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Manufacturing EngineeringMedical DevicesWindows ProgrammingExperimental DesignQuality Management SystemsRoot Cause Analysis

    Other Skills

    • Verbal Communication Skills
    • Analytical Thinking
    • Open Mindset
    • Quality Assurance
    • Proactivity
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