Virtualization Backup Engineer – Trainee (German speaker)

Technical Customer Support is our customers’ “hotline.” This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers.

We are now looking for Virtualization Backup Engineer – Trainee (German speaker).

The Veeam Backup and Replication (VBR) is a reliable solution that lets us verify the recoverability of backups, recover instantly, and test upgrades in an isolated environment before putting them in production. The VBR technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues.

Your tasks will include:

• Supporting a comprehensive software solution to protect virtualized infrastructures; 

• Providing technical support for our international customers and remote access to customer information systems for incident management; 

• Communicating with customer technology specialists in English by phone and e-mail. 

What we expect from you:

• Fluent German; 
• English (proficiency level - B1 or higher); 
• Familiarity with at least one of the following:
• Windows OS at advanced user level
• UNIX \ Linux
• A practical understanding of TCP/IP
• Strong communication skills. 

Your traineeship will include:

• A course of lectures (Windows server, networking, backup, virtualization, Veeam products); 
• Supervision by a mentor, who will be responsible for your study of relevant materials, and the development of your written and verbal communication skills with users of Veeam products; 
• Access to in-house lab resources based on VMware vSphere and Microsoft Hyper-V from your first day of training. 

We Offer:

• Premium healthcare program for you, your spouse, and your children
• Annual vacation and sick days
• Meal vouchers
• Subscription for public transportation
• Mobile phone plan
• MultiSport card
• Cafeteria Benefit Plan allowing you to customize your benefit package with an annual budget to spend on a variety of benefits such as travel, sport, wellness, and education
• Veeam Care Days – additional 24 hours for your volunteering activities
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program

Please note: If the applicant is permanently present outside of the Czech Republic, Veeam reserves the right to refuse to consider the application for a job.

#LI-DR1