Department
ESA E-Technology
About the Department
eTech is a group of friendly technology professionals and enthusiasts who act as the primary functional and technical support for multiple admissions systems at the University of Chicago. Duties also include technology operations inventory and initial triage and troubleshooting for technology aspects for users within the Office of Enrollment and Student Advancement. Most of our time is spent supporting the admissions systems, but we also handle computer inventory and deployment logistics as well as triaging and troubleshooting issues with any technical equipment in any of our three office locations on campus.
Job Summary
The Admissions Systems Technology Specialist will learn the ropes of working with the University's Admissions Systems (Technolutions Slate) as well as supporting the basic technology inventory and operations of the office of Enrollment and Student Advancement. This role supports the graduate and undergraduate admissions systems and technology.
eTech is a group of friendly technology professionals and enthusiasts who act as the primary functional and technical support for multiple admissions systems at the University of Chicago. Duties also include technology operations inventory and initial triage and troubleshooting for technology aspects for users within the Office of Enrollment and Student Advancement. Most of our time is spent supporting the admissions systems, but we also handle computer inventory and deployment logistics as well as triaging and troubleshooting issues with any technical equipment in any of our three office locations on campus.
The eTech team operates on a hybrid office schedule which requires one day each week in the office and the rest of the week working remotely from home. This schedule will go into effect after a brief training period of full days in the office working alongside another member of the eTech team.
Responsibilities
- Candidates should have a high level of accuracy and comfort with using CRM (Constituent Relationship Management) systems and understanding the basics of database functionality.
- Acts as a primary contact for system technical support questions and requests from internal University systems users and external system applicants (e.g., performing basic troubleshooting, statistical analysis, reporting, maintenance, research and upkeep using existing system functionality.)
- Manages system data, such as duplicate record mitigation, exporting queries for mailing lists and reporting statistics, system integrity maintenance, and creating system reports.
- Creates and maintains events and forms using delivered system functionality.
- Creates and maintains mass email messages and campaigns using delivered system functionality and HTML, CSS, Liquid Markup coding as necessary.
- System functionality testing and quality assurance.
- Supports end-user training in system functionality.
- Prepares to occasionally deal with and troubleshoot various other types of technology including PC and Mac computers, monitors, printers, scanners, installed software, and the occasional smartphone or networking question.
- Experience with CRM systems or databases.
- With moderate to high levels of direction from others, analyzes the users' requirements and solves routine database problems that ensures users and related applications can access necessary data sets.
- Interprets existing data and populates the database with new data from external sources. Maintains documentation on data models, data dictionaries, physical database configuration, and daily database maintenance functions.
- Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.
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Work Experience:
Minimum requirements include knowledge and skills developed through < 2 years of work experience in a related job discipline.
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Certifications:
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Preferred Qualifications
Technical Skills or Knowledge:
- Understanding of CRM systems, data, databases, and good data practice.
- Working knowledge of the Microsoft Excel and Access.
- Familiarity with HTML and CSS code.
- Experience with the Technolutions Slate Admissions System is a plus.
Preferred Competencies
Application Documents
- Resume/CV (required)
- Cover Letter (required)
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Information Technology
Role Impact
Individual Contributor
FLSA Status
Exempt
Pay Frequency
Monthly
Scheduled Weekly Hours
37.5
Benefits Eligible
Yes
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Posting Statement
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
