Reporting to the Director of Customer Support, the Senior Salesforce Administrator will be
responsible for managing and optimizing the company’s Salesforce systems. This includes user
and license management, support, training, and system upgrades. The Senior Salesforce
Administrator will work closely with stakeholders to ensure the effective utilization of
Salesforce tools and meet organizational requirements.
Duties
Oversee all aspects of user and license management, including new user
setup/deactivation, roles, profiles, permissions, public groups, and regular cleanup of
unused licenses.
Resolve user support tickets.
Regularly complete internal system audits.
Serve as a system administrator for Salesforce, Sales Cloud, Service Cloud.
Effectively act as the liaison between users, vendors, and development teams.
Monitor the health and security of our Salesforce platforms, including checking the
impact of new Salesforce releases, anticipating any potential risks.
Manage the operating model to ensure and incidents are analyzed and resolved in good
time, following established processes, collaborating with the wider team and any
external partners.
Analyze any trends in incidents and issues, to propose continuous improvements.
Communicate to stakeholders and/or end users in case of major incident affecting one
of the Salesforce platforms.
Report regularly to the key stakeholders on the health of the platforms.
Requirements
University degree in Computer Science or related major.
5+ years of Salesforce administration experience.
Proven work experience as a Senior Salesforce Administrator or similar role.
Salesforce certified administrator or Salesforce advanced administrator certification.
Extensive experience in the administration and maintenance of Salesforce systems.
Experience in performing Salesforce upgrades and ensuring successful integration.
Exceptional ability to create and maintain Salesforce databases.
In-depth knowledge of Salesforce products and their functionalities.
Excellent written and verbal communication in English.
Analytical abilities, attention to detail, stability, responsibility as well as customer focus.
Ability to work independently as well as part of a customer facing team.
Offer
- Stable employment. International projects for Global Fortune 500 companies.
- Indefinite period contract, without a non-competition clause.
- 100% remote work. You can choose to work from any place in the world
- Flexibility regarding working hours. Autonomy to choose the way you work. We trust you.
- Annual Training&Development Budget, upskilling support, capability development programs
- Cooperation with top-tier engineers and experts.
- Unique TEAL culture, relationship- and respect-driven community, non-corporate atmosphere
- Agile approach and no bureaucracy
- Outstanding integration trips to various places in Europe for all employees.
- Activities to support your well-being and health. Luxmed Gold Extended medical care and Multisport Plus benefit.
