Who We Are
Xactus (pronounced ‘Zac-tus’) is the leading verification innovator for the mortgage industry. We have over 6,500 clients ranging from the largest bank and non-bank mortgage originators to credit unions and mortgage brokers. With 12 operation centers across the U.S., Xactus works closely with our clients to digitally integrate a 360° approach to verification across their workflows. As a result, lenders can easily access the technology necessary to meet consumer demands for a modern mortgage experience with industry-leading speed, reliability, and accuracy - while also closing more loans more quickly with greater profitability.
We provide a friendly work environment while also providing many opportunities for you to enhance your skills. We have a top-notch financial leadership team who prioritizes building talent. If you are curious and searching for a change that will be fun and rewarding, please reach out to us! We would love to have you on our team!
Who You Are
You are a career-minded, driven individual who is looking for a position that challenges you and supports your professional development.
The Benefits We Offer
A friendly, supportive environment which is highly rated by Xactus employees. Feedback from our employees says: “The people I work with treat each other with respect,” “I feel accepted by my coworkers” and “The person I report to cares about me as a person.”
Health, vision and dental insurances, bonus programs, fitness reimbursement and other healthy life-style programs, 401k plan, short and long-term disability, life Insurance, accident and critical illness insurance, health savings account, flexible spending account, employee assistance program, legal services, employee discounts and more!
Remote work allowed
Summary
This role provides technical assistance and support for industry-related internal or third-party products, software, and systems. Resolves tickets representing staff and client-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
Essential Duties And Responsibilities
The following is a list of essential functions, which may be subject to change at any time and without advance notice assigned:
- Respond to incoming phone calls and email requests while meeting company service level expectations.
- Follow all workflows and document all actions in proprietary system.
- Answer incoming phone calls within 3 rings.
- Correspond with clients and team members via multiple online chats and email groups.
- Assist other team members as needed.
- Participate in skills training as needed.
- Adhere to and maintains compliance with all Federal and state regulations, and Xactus policies and procedures.
- Perform other related duties as required and assigned.
