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Junior Service Desk Specialist

72% Flex

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Georgia (USA)

Offer summary

Qualifications:

Knowledge of ITIL, Windows suite, English level B2+, written and spoken.

Key responsabilities:

Handle incidents: recording, classification, resolution
Monitor and update users on progress
Detect trends, collaborate with problem management

EPAM Systems Information Technology & Services XLarge https://www.epam.com/

10001 Employees

See more EPAM Systems offers

Job description

Your missions

Description

We are looking for a Junior / Middle Service Desk Specialist to strengthen our team in providing end-user support to EPAM’s clients. Currently, we support 20+ global clients representing various industries: Healthcare, E-commerce, Retail, Travel, and Technology. Our team acts as a single point of contact for user requests and queries related to the applications and systems supported.

What You’ll Do

Work with incidents: recording, classification, initial triage, resolution, recovery, and closure
Monitor the status and progress toward resolution of all open incidents
Keep affected users informed about progress
Detect potential trends and liaise with problem management where applicable

What You Have

Knowledge of e-mail correspondence and phone etiquette
Flexibility to use the MS Windows suite
English level: B2+ and higher, both written and spoken
Expertise in ITIL event and incident management processes

Nice to have

Novice knowledge of Linux
Understanding of basic networking terms
Familiarity with Android / iOS general interface and features
Cloud Infrastructure knowledge

We Offer

We connect like-minded people :

Delivering innovative solutions to industry leaders, making a global impact 
Enjoyable working environment, whether it is the vibrant office or the comfort of your own home 
Opportunity to work abroad for up to two months per year 
Relocation opportunities within our offices in 50+ countries
Corporate and social events

We invest in your growth:

Leadership development, career advising, soft skills and well-being programs 
Certifications, including GCP, Azure and AWS
Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru 
Free English classes with certified teachers

We cover it all:

Participation in the Employee Stock Purchase Plan 
Monetary bonuses for engaging in the referral program 
Comprehensive medical & family care package   
Five trust days per year (sick leave without a medical certificate)   
Benefits package (sports activities, a variety of stores and services)

About EPAM

EPAM Georgia is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, customers, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow

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