Offer summary
Qualifications:
4-6 years experience in customer success role, Understanding of SaaS, APIs, technology concepts, Dedicated interest in Alpaca's mission, Flexibility to work remotely and independently.Key responsabilities:
- Act as primary contact for B2B customers
- Ensure satisfaction, retention, and success
- Manage escalations with customer empathy
- Drive adoption of Alpaca features
- Maintain positive relationships internally and externally