Travel Consultant-Extended Hours

Business Title: Travel Consultant/Corporate – Extended Hours

Reports To: Manager, Corporate Travel Center

Salary Classification: Non-Exempt, Full-Time

Job Summary

Provide quality customer service to corporate clients who travel domestically and/or internationally, while accurately managing all travel requests, following the appropriate process and procedures. This individual must be a self-directed and technology-driven team player.

Scope

• Front-line corporate agent for later shifts.
• Excellent customer service skills.

Essential Duties and Responsibilities Include

• Respond to client requests and inquiries in a call center environment through multiple channels such as phone, email, text/SMS or online booking tool.
• Receive, initiate and process reservations received by booking and ticketing airline, rail, car, hotel and limo services in accordance with client requests.
• A high volume of monthly transactions is required.
• Utilize Global Distribution Systems (GDS) queues, scripts, and programmable keys to successfully fulfill travel requests.
• Act as the advocate for the client to ensure travel needs are met and customer satisfaction exceeds expectations while following travel policy.
• Email monitoring and response.
• Special Projects as assigned.

Transferable Skills

• Exceptional oral and written communication skills.
• Possess a passion for serving customers with proactive solutions.
• Effective strong consultative selling skills and the ability to listen to the customers’ needs; in turn, offering confident recommendations, resulting in high customer satisfaction with the service they receive.
• Ability to effectively prioritize and manage multiple tasks in high-pressure situations while developing a rapport with the customer.
• Excellent critical thinking, analytical, and problem-solving skills.
• Knowledge of corporate travel technology products.
• Ability to work independently and within a team, developing strategies and action plans and implementing goals and objectives.
• Ability to respond to change.
• Ability to embrace diversity.
• Professional manner and appearance.
• Effective organizational and time management skills.

Qualifications

• Minimum of four (4) years’ corporate travel experience is required.
• Knowledge of travel agency operations is required.
• Ability to work shifts to cover extended hours.
• Advanced knowledge of Sabre reservation system is required.
• Proven ability to handle multiple priorities simultaneously.