Customer Support Representative

🚨 Customer support pro needed for US SaaS company 🚨

Visme is a fast-growing visual marketing platform with 27 million users in over 100 countries, and they are BIG on customer success.

This is where you come in

Your role will be to help their customer get the most out of the product.

Building rapport, understanding their problems and getting them fired up on Visme 🔥🔥🔥

If you want to take your career to the next level, read on 👇👇👇

The Role

As a Customer Support Agent, you will be essential in addressing customer inquiries and providing effective solutions to their issues relating to technical questions, account management and billing needs, and their “design goals” and “creative goals.”

You’ll be responsible for:

• Customer Ticket Management: Follow proper ticket management procedures to respond to support tickets and live chat inquiries with clear and concise written and verbal communication.
• Creating SOPs: Design written documents so that technical solutions can be communicated effectively and understandably.
• Team Collaboration: Work with the internal teams to address and resolve technical, account, and platform issues to provide effective solutions to customers.

The Person

• At least 1 year of experience supporting users, prospects, or customers within a SaaS company.
• Strong technical communication skills, with a focus on simplifying complex concepts for users.
• Passionate about presentations, communications, and design, with a focus on helping people create amazing visual content.
• Highly organised and responsive to both internal and external stakeholders.
• Exceptional written and verbal communication skills in English.
• Familiarity with Hubspot, Zendesk, Slack, Google Suite, and similar tools.
• Comfortable and energised by operating in a fast-moving and problem-solving environment.
• Maintain a flexible schedule to ensure coverage for support needs, including potential weekend shifts:
• Weekdays: 1pm to 9pm (SAST)
• Weekends: 30-60 mins per day to clear the weekend tickets
• Odd weekends to step in to support other agents

Salary and Benefits

Salary range:

• R20,000 - R30,000 per month.

Benefits:

Through Marketing Pros, the successful candidate will have access to a shared workspace in Cape Town, a Slack group with other South Africa-based marketing professionals, and regular social and training events.

To Apply

If you are interested in this position, please apply via our Careers page: https://marketingpros.pinpointhq.com/postings/9871dd05-50ab-4465-bb95-88fccc6bd5a2