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Customer Service Representative

72% Flex
UNLIMITED HOLIDAYS - EXTRA HOLIDAYS - EXTRA PARENTAL LEAVE - LONG REMOTE PERIOD ALLOWED
Remote: 
Full Remote
Contract: 
Experience: 
Junior (1-2 years)
Work from: 

Offer summary

Qualifications:

High school diploma or equivalent, Minimum 1 year of customer service experience.

Key responsabilities:

  • Respond to customer inquiries promptly via multiple channels
  • Troubleshoot problems, process orders, and maintain records
  • Build rapport, de-escalate complaints, and upsell/cross-sell
  • Follow company policies for high-quality service
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Sizanid Human Resources, Staffing & Recruiting Startup
2 - 10 Employees
See more Sizanid offers

Job description

Logo Jobgether

Your missions

This is a remote position.

  • Respond to customer inquiries and requests promptly and professionally via phone, email, and live chat.
  • Troubleshoot customer problems and provide clear and concise solutions.
  • Process customer orders, returns, and exchanges efficiently and accurately.
  • Research and answer questions about our products, services, and policies.
  • Build rapport with customers and strive to exceed their expectations.
  • De-escalate and resolve customer complaints in a calm and professional manner.
  • Document customer interactions and maintain accurate records.
  • Identify opportunities to upsell and cross-sell products and services (depending on company focus).
  • Follow company policies and procedures to ensure consistent and high-quality service.

  • Requirements
  • High school diploma or equivalent (Bachelor's degree a plus).
  • Minimum 1 year of customer service experience (preferred).
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong written and verbal communication skills.
  • Ability to work independently and as part of a team.
  • Positive and professional attitude with a genuine desire to help others.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to learn new software and technologies quickly.


  • Benefits
  • Competitive salary and benefits package.
  • Opportunity to work in a fast-paced and dynamic environment.
  • Be part of a team that is passionate about providing exceptional customer service.
  • Make a real difference in the customer experience



  • Salary:

    Varies

    Required profile

    Experience

    Level of experience: Junior (1-2 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Soft Skills

    • Problem Solving
    • Teamwork
    • social-skills
    • quick-learning
    • microsoft-office
    • communication
    • Customer Service

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