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Bilingual Portuguese Claims Intake Representative

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

High school diploma or equivalent required, 2+ years of customer service experience preferred, Excellent written and verbal communication skills.

Key responsabilities:

Provide phone assistance to customers and claim-related parties
Enter and maintain claim information accurately
Notify technical personnel on new losses

North American Risk Services (NARS) Insurance SME https://www.narisk.com/

201 - 500 Employees

See more North American Risk Services (NARS) offers

Job description

Your missions

Description

Apply today so we can talk to you about why NARS could be the best opportunity you’ve been looking for!

Professional Growth Opportunities
100% Remote Working Positions
Comprehensive Benefits (with Medical, Dental & Vision Insurance Effective on Start Date – no waiting period)
Work/Life Balance
No Weekends

Up to $19.25 an hour!!

1:00 pm – 10:00 pm Eastern Standard Time Zone shift*

A Bilingual Portuguese Claims Intake Representative provides technical and telephonic customer service support for the claim department representatives by setting up first notice of loss claims.

Essential Duties and Responsibilities:

Provide telephone service and assistance to all company customers and other claim-related parties.
Respond to customer inquiries in a polite, timely and accurate manner.
Enter and maintain required claim information into the company claim system.
Notify appropriate technical personnel regarding both new losses and technical inquiries.
Provide pre and post loss material to assigned customers as required.
Performs other assigned tasks and duties as required or directed.

Qualification Requirements:

Education / Licensing:

High School Diploma or equivalent required, 2-year degree or higher preferred.
Bilingual abilities (Portuguese) including translation a plus.
2+ years of customer service experience preferred.

Technical Skills:

Advanced / accurate typing skills.
Must possess excellent written and verbal communication skills.
Advanced knowledge of a variety of computer software applications in word processing, spreadsheets, database, and presentation software (Microsoft Office platform).

Abilities:

Position requires poise, tact, and diplomacy always.
Agree to work overtime for catastrophe situations which may require weekends and holidays.
Must have a high level of interpersonal skills to handle sensitive and confidential situations and information.
Must be able to communicate clearly and concisely with customers, claimants, and other involved parties.
Requires long periods of sitting.
Requires consistent data entry/typing ability.
Repeated use of keyboard, mouse, and exposure to computer screen.
Requires working indoors in environmentally controlled conditions.
Requires lifting of files and boxes up to approximately 20 pounds.