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Customer Service Consultant DACH & International

extra holidays - work from home - work from our offices if you want - work from anywhere
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Switzerland, Austria, Germany

Offer summary

Key responsabilities:

  • Support German-speaking and international customers
  • Collaborate with product dept, find solutions, upsell
  • Handle cancellation risks, payment issues, process improvements
Virtuagym logo Icon for a company verified by Jobgether
Virtuagym Health, Sport, Wellness & Fitness Scaleup https://business.virtuagym.com/
201 - 500 Employees
HQ: Amsterdam
See company page
See more Virtuagym offers

Job description

Make the World Healthier – Join Our Team!

Imagine working at Virtuagym, a leading SaaS company in the digital health and fitness sector. Our goal? To make the world healthier and happier. We are looking for a Customer Service Consultant DACH who will delight and support our customers.

Your Job
As a Customer Service Consultant DACH & International, you are the hero for our German-speaking customers and also support international markets. You use your language skills and tools to provide excellent support and ensure customer satisfaction.

Your Mission
  • Supporting customers via phone and email
  • Collaborating with the product department to solve issues
  • Building and maintaining strong customer relationships
  • Finding creative solutions to customer problems
  • Upselling and cross-selling to maximize customer lifetime value
  • Handling cancellation risks and payment-related issues
  • Contributing to process improvements through your feedback

Required profile

Experience

Industry :
Health, Sport, Wellness & Fitness
Spoken language(s):
GermanEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Negative FeedbackCustomer CentricityProduct KnowledgeSpeech Fluency

Other Skills

  • Problem Solving
  • Sales
  • Verbal Communication Skills
  • Customer Service
  • Relationship Building
Are you interested?

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