Spanish Bilingual Interpreter Full Time/Part Time - Guadalajara MX

Important Note:

• This is NOT a remote position. This position is based out of our contact center in Guadalajara, Jalisco. (Ave. Adolfo Lopez Mateos Nte. 2405 6th Floor, Italia Providencia 44648)
• This is an OPI and VRI interpreter position.
• This is not A Freelance Contractor position.
• No Prior Experience Needed

Qualifications:

• In-Person Position - You must live in Guadalajara, Jal.
• High school completion or equivalent
• Proficient in English and Spanish language, as determined by our Language Checkup assessment
• Must be capable to handle Video Calls when Required by the Company

This position performs skilled consecutive, first-person interpretation.  Work is performed and reviewed under direct supervision, using well-defined policies and procedures.  Limited opportunity exists for exercising independent judgment and decision-making.  An incumbent refers most problems to a supervisor and generally all non-routine problems.  This description applies to the entire Interpreter classification regardless of language(s) spoken.  

ESSENTIAL FUNCTIONS (MAJOR DUTIES & RESPONSIBILITIES):

• Provides meaning-for-meaning interpreting.
• Follows CyraCom’s interpreter protocols as per CyraCom training, policies, and procedures.
• Follows all CyraCom policies and procedures related to information confidentiality and interpreter ethics.
• Attends all required training for interpreters, such as training by the CyraCom Quality and Development Department.
• Continuously improves vocabulary and specialized subject matter knowledge, as required for various clients, such as medical, legal, social services, etc.
• Maintains confidentiality as per CyraCom Interpreter policies.
• Uses standard office equipment such as telephones, computers, copiers and fax machines.
• Uses MS Office applications such as Outlook, Word and Edge (or other internet browser).
• All employees are required to perform the following essential functions:  demonstrate predictable, reliable, and timely attendance; follow written and verbal directions and complete assigned tasks on schedule; read, write and communicate in English; communicate in person and by telephone as per CyraCom policy; learn from directions, observations, and mistakes; work independently or as part of a team; interact appropriately with others including co-workers, supervisors, and customers; and work with supervision, receiving instructions/feedback, coaching/counseling and/or corrective action.

KNOWLEDGE, SKILLS & ABILITIES:

• Fluency in English and Spanish.
• Skilled at communicating, both orally and in writing in English and target language.
• Basic understanding of linguistics and different cultures.
• Skilled in adjusting to rapidly changing circumstances.
• Ability to react calmly and effectively in emergency situations.
• Strong attention to detail and accuracy.
• Ability to work independently and skilled at exercising initiative within the parameter of company policies and procedures.
• Exceptional commitment to confidentiality as per CyraCom Interpreter policies.
• Skilled at keeping supervisors informed of problems or issues.
• Skilled in establishing and maintaining effective work relationships.
• Skilled in Microsoft Office, including Microsoft Outlook, Word, and Internet Explorer (or other internet browser).
• Ability to operate competently common office equipment including, but not limited to computer, fax, copier and telephone system.