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Customer Success Advisor - Australia at Safe Security

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
Australia

Offer summary

Qualifications:

5+ years of experience in risk consulting, management consulting, customer success, Technical knowledge in cybersecurity, cyber risk, security compliance.

Key responsabilities:

  • Own entire customer journey & relationships with CISO/CIOs and IT teams
  • Be voice of the customer within the company and SAFE platform expert
Safe Security logo
Safe Security Computer Hardware & Networking SME https://safe.security/
201 - 500 Employees
About Safe Security
Safe Security is a pioneer in the “Cybersecurity and Digital Business Risk Quantification” (CRQ) space. It helps organizations measure and mitigate enterprise-wide cyber risk in real-time using it’s ML Enabled API-First SAFE Platform by aggregating automated signals across people, process and technology, both for 1st & 3rd Party to dynamically predict the breach likelihood (SAFE Score) & $$ Value at Risk of an organization Headquartered in Palo Alto, Safe Security has over 200 customers worldwide including multiple Fortune 500 companies averaging an NPS of 73 in 2020. Backed by John Chambers and senior executives from Softbank, Sequoia, PayPal, SAP, and McKinsey & Co., it was also one of the Top Contributors to the National Vulnerability Database(NVD) of the U.S. Government in 2019 and the ATT&CK MITRE Contributor in 2020. The company, since 2018, has also been working with MIT in joint research for the development of their SAFE Scoring Algorithm. Safe Security has received several awards including the Morgan Stanley CTO Innovation Award.
See more Safe Security offers

Job description

Our vision is to be the Champions of a Safer Digital Future and the Champions of Change. We believe in empowering individuals and teams with freedom and responsibility to align their goals such that we all row in the same direction. We are uncomfortably transparent, autonomous & accountable; we have zero tolerance for brilliant jerks; we have an unlimited vacation policy and more. For us, our Culture Is Our Strategy - check out our Culture Memo for more details and surprises.

Location: Australia

Experience: 5-10 years

Core Responsibilities:
  • Owns the entire customer journey - from onboarding to value realization to value expansion - measuring specific metrics throughout the journey
  • Acts as the "voice of the customer" inside the company
  • Owns the customer relationship - including relationships with the CISO/CIOs and IT operational teams - with the aim of becoming a trusted advisor on cyber risk
  • Owns metrics such as NRR, NPS, and value realization
  • Becomes a SAFE platform expert and help customers become self-sufficient
  • Assists in identifying and documenting best practices and ensuring customer environments align with them
  • Partners with Customer Success Engineers (CSE) to resolve any issues with customer deployments
  • Communicates and tracks customer product enhancements with SAFE Product Management
  • Present customer business reviews to executive business owners and technical customer contacts
  • Travel to customer locations will be required

    • Essential Skills/ Qualifications/ Experience:
  • Technical knowledge: Breadth of knowledge around cybersecurity, cyber risk, security compliance
  • Empathy with the customer; listening power
  • Strong project management skills - super detail-oriented and disciplined
  • 5+ years of experience in risk consulting, management consulting, customer success
  • Takes an advisory approach to large Fortune 1000 customers
  • Track record of delivering on customer success metrics
  • Confidence in being an advisor to the CXOs
  • Comfort with building, ambiguity, and high growth chaos in a startup environment
    • Join our rocket ship if you want to learn, make your mark and work with incredible talent!

    Required profile

    Experience

    Level of experience: Senior (5-10 years)
    Industry :
    Computer Hardware & Networking
    Spoken language(s):
    Check out the description to know which languages are mandatory.

    Hard Skills

    Financial ConsultingManagement ConsultingCustomer Success ManagementCyber Threat IntelligenceAdvisory CircularProject Management

    Other Skills

    • Adaptability
    • Self-Confidence
    • Empathy
    Are you interested?

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