Business Analyst - Customer Engagement

Internal Job Title: Business Systems Analyst – Customer Engagement

Company: Lucy Electric Manufacturing & Technologies India

Location: India, Remote, Work from home

Job Reference No: 3040

Job Purpose

Working with the wider Dynamics team, analyze business requirements, recommend solutions, and lead local project teams to improve processes using Dynamics 365 and related software.

Develop solutions to meet service levels and management information required by the business.

Work with the Dynamics team implementing Dynamics 365 solutions in all Lucy businesses to promote Group processes and standardisation.

Job Context

• Working closely with functional business analysts and the support & development team to ensure co-ordinated approach to solution provision
• The role is primarily focussed on the customer facing functions with Lucy Group, however there will be some exposure to manufacturing organisations.
  
  

Job Dimensions

• Engage with the business to assess high level business needs and priorities, elicit business requirements, and prepare documentation and technical specifications
• Act as a champion to enable modern business practices within the Sales & Customer Service domain
• Act as an advocate for the adoption of digital technologies and ensure business benefits are realised by measuring the impact of change within the business
• Arrange and engage in rigorous User Acceptance Testing (UAT) and Acceptance Into Service (AIS) testing
  
  

Key Accountabilities

• Engage with business to understand and capture business systems and information requirements efficiently
• Enhance business engagement processes to develop positive stakeholder interaction
• Prepare and maintain a tactical plan to address data management priorities
• Facilitate meetings and develop communications to allow knowledge transfer
• Logically deconstruct existing systems to understand synergies and opportunities
• Contribute to the development of corporate business sensing through data insights
  
  

Measures of success

• Traceable, documented functional and non-functional business systems requirements
• End-users have clarity on Business Engagement processes and service provision
• Visible and relevant data management workstreams to provide robust business insight
• Informed stakeholders through a collaborative participatory approach
• Systems schematics presented to enable informed enterprise architecture decision making
• Swift resolution of issues raised by the business
  
  

Qualifications, Experience & Skills

Minimum Qualifications, Knowledge, and Experience

• Preferably MB-200 certified
• Sound business requirements elicitation, knowledge acquisition and project management skills evidenced by qualifications or experience
• 5 years implementing, supporting, and enhancing Microsoft Dynamics CRM / D365 Sales, Customer Service or Marketing
• Demonstrable experience of full lifecycle implementations
  
  

Job Specific Skills

• First class communication skills in the global Business Language, English
• Ability to create detailed proposals, design documents, test scripts and facilitate meetings
• General commercial awareness across the end-to-end value chain
  
  

Behavioral Competencies

• Excellent communication and stakeholder management skills
• Sympathetic to the changing needs of business, while following appropriate process
• Presenting insights to a range of stakeholders in an engaging and informative manner
  
  

Desirable Experience And Skills

• Experience of solution implementation, with the knowledge to challenge technical solutions
• Process and data ecosystem mapping, data wrangling and coding familiarity
• Business Intelligence and Data Governance knowledge
  
  

Our Company

Lucy Electric is a leader in secondary power distribution solutions with over 100 years’ industry experience. Specializing in high-performance medium voltage switchgear for utility, industrial and commercial applications, we enable the safe and reliable distribution of energy to homes and businesses worldwide.

Lucy Group Ltd is the parent company of all Lucy Group companies. Since its origins in Oxford, UK, over 200 years ago, the Group has grown and diversified. Today we employ in excess of 1,400 people worldwide, with operations in the UK, Saudi Arabia, UAE, India, South Africa, Brazil, Thailand, Malaysia, India and East Africa.

Does this sound interesting? We would love to hear from you. Our application process in quick and easy. Apply today!