Offer summary

Qualifications:

5+ years experience in Salesforce or 7+ years in other platforms, Expertise in relational databases, object-oriented programming, and algorithm analysis, Proficiency in Java, Javascript, C++, C#, CSS, HTML.

Key responsabilities:

Manage cases and resolve them within specified SLAs

Collaborate with user community, define development requirements

Provide end user support and configuration changes

Job description

THUNDER | JOB DESCRIPTION

Sr. Salesforce Developer (Service Cloud)

Location: Remote (WFH) - Manila, Philippines Metro Area (with availability during US time zones)

Job Summary:

As a Salesforce Senior Developer you will be responsible for supporting Salesforce CRM products including all third-party software integrations, most specifically within Service Cloud. Taking a leadership role in projects, you will be the primary point of contact for Thunder's Customer Success Manager (CSM) and clients, and will delegate cases to all project team members. You will also be accountable for each project team member’s performance within the project. Ideal candidates are Subject-matter experts in your field and as such, will provide mentorship to the more junior members of the team!

Role + Responsibilities:

Manage cases and tasks assigned on a daily basis
Work on and resolve cases within the specified SLAs
Handle all basic administrative and development functions such as, but not limited to, user account maintenance, reports and dashboards, data management, etc.
Handle basic Salesforce.com data feeds and other integrations (e.g. appexchange installations, outlook integration)
Effectively act as the liaison between our users, vendors and the application development teams
Collaborate with members of the user community to define and document development requirements
Participate in reviewing the business user and product requirements, and application design
Provide an accurate status report to the project lead consultant
Provide end user support, work on configuration changes, bug fixes, and minor enhancements
Act as the immediate point of escalation for Associate Consultants, Consultants, and Developers
Subject-matter expert who can provide assistance to anyone who seeks help

Qualifications:

5+ years experience developing specifically for Salesforce or 7+ years experience developing for other platforms
Demonstrated mastery in relational databases, object-oriented programming, software development lifecycle, algorithm analysis
Mastery of languages like Java, Javascript, C++, C#, CSS, HTML
Great work ethic
Ability to work independently and in a fast-paced, team environment
Creative, critical thinker, analytical (ability to think out of the box)
Good problem-solving/troubleshooting skills
Time-management and priority management skills
Effective communication skills (i.e. able to translate technical requirements into business language)
Ability to be proactive, and work efficiently and productively with very minimal supervision
Dependable and trustworthy

Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.

Candidates authorized to work in the Philippines are encouraged to apply.

Life@Thunder

The Perks

Generous Health Benefits
Competitive Vacation offerings + Birthday Leave
Real Opportunity to Develop your Salesforce expertise through Mentorship + Certifications
13th Month Pay provided
Performance Bonus Opportunities and Anniversary Bonus
Permanent Work From Home (WFH), and WFH Stipend
Maternity & Paternity Leave provided
People-First Leave Policies and Benefits for teammate wellbeing

Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role.

Thunder | The Opportunity, Mission + Culture

Thunder is here to help organizations love Salesforce, forever. We’re passionate about customer success, and seek out innovative consultants with an appetite to provide best-in-class consulting services that we’re proud to deliver: www.thundersf.com

We are building a remote-first culture - with "Thundercats" based from Hawaii to NYC to the Philippines - of intellectually curious, collaborative, solution-oriented teammates who love partnering with each other to deliver great work for our customers. We aren’t afraid to roll up our sleeves to solve problems, create or refine process. One cultural common denominator: we understand that at this stage of our life cycle, we’re here to build!

Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.

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