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Bilingual Customer Service Representative - French Canadian

unlimited holidays - extra holidays - extra parental leave - long remote period allowed

Remote:

Full Remote

Contract:

Full time

Work from:

California (USA)

Offer summary

Qualifications:

Fluency in English and French Canadian, Retail or customer service experience, Strong computer and typing skills, Excellent oral and written communication.

Key responsabilities:

Responding to consumer inquiries via phone/email
Providing accurate resolutions and documenting details
Maintaining high level of consumer care
Multi task using various systems simultaneously

OneTouch Direct Marketing & Advertising Large http://www.onetouchdirect.com/

1001 - 5000 Employees

HQ: Tampa

See more OneTouch Direct offers

Job description

We are currently seeking a Bilingual Consumer Relations Representative to represent a major Canadian Brand partner. At OneTouch Direct (OTD), we do things differently. We provide a positive culture-focused environment where we appreciate and recognize our employees. Work from the comfort of your home on highly desired schedules within operational hours of 8:30am to 8:00pm Monday to Friday.

What you will do:

Respond to inbound consumer inquiries via phone/email
Present accurate and beneficial resolution with the tools provided
Document details of all calls/emails through in-house systems
Provide a high-level of consumer care.
Multi task using systems, programs, and screens simultaneously.

Requirements

Must be fluent in English and French Canadian.
Must live within a 1 hour radius of St. Catharines, ON
Retail or customer service/call center experience an asset
Strong computer and typing skills
Excellent oral and written communication skills
Professional telephone etiquette
The ability to work effectively in a work-at-home setting
Must be able to Multi task
Respect and maintain customer and client confidentiality

REQUIRED EQUIPMENT:

Desktop or laptop computer (with monitor) with Windows 10 (NO Surface, Chromebook, Mac, MacBook, or iPad)
Reliable Internet speeds and broadband connection (ethernet cord needed)
A corded USB headset with noise-canceling microphone
A camera (either embedded in PC or external plugged in via USB) for video conference purposes
Power supply with surge protector
Office furnishings necessary to perform remotely

Benefits

Full time. 40 hours per week, Monday to Friday schedule.
Great earning opportunities. Hourly base salary + language premium + supplemental benefits!
Benefits. Heath Care Plan plus Extensive paid Training!
Culture: Diverse, welcoming culture
Referrals: Refer a friend and earn up to $2,000 per person!
Great Starting Pay. Make $21.05 / hour from the comfort of your home!