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Customer Support Representative

Remote:

Full Remote

Contract:

Full time

Work from:

India

Offer summary

Qualifications:

Excellent communication skills in English, Ability to multitask and navigate seamlessly between different channels.

Key responsabilities:

First point of contact for customers across various channels including Voice, Chat, Email, and Social Media
Flexible shifts, including weekends and rotational week offs, working in different shifts from 7 am to 2 am

Merito.in Human Resources, Staffing & Recruiting Startup https://www.merito.ai/

11 - 50 Employees

See more Merito.in offers

Job description

Our client has a platform of digital first health clinics owned and operated under one house, with each of them working together toward one mission: To help Indians lead more fulfilling life surrounded by wellness and grace. The business is creating a family of purposeful health platforms with personalized solutions for a particular problem in a niche segment. Each platform provides the essentials to enable an individual segment of people to lead a graceful life full of purpose and well-being

Requirements

We are seeking dynamic individuals to join our Customer Support team. As a Customer Support Representative, you will be the first point of contact for our customers, assisting them across various channels including Voice, Chat, Email, and Social Media

Requirements:

Excellent communication skills with proficiency in verbal and written English.
Ability to multitask and navigate between different communication channels seamlessly.
Willingness to work flexible shifts including weekends and rotational week offs.
Availability to work in different shifts from 7 am to 2 am (9-hour shift).
For female employees working night shifts, willingness to work until 8 pm in-office before continuing work from home.
Openness to paid overtime as per business requirements.
Previous experience in customer service preferred but freshers meeting all requirements and competencies will also be considered.
Willingness to undergo telephony rounds to assess verbal communication skills prior to the interview.
Proficiency in grammar with the ability to pass a grammar test.
Comfortable working from the office.