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Customer Support Representative

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Excellent communication skills in English, Ability to multitask and navigate seamlessly between different channels.

Key responsabilities:

  • First point of contact for customers across various channels including Voice, Chat, Email, and Social Media
  • Flexible shifts, including weekends and rotational week offs, working in different shifts from 7 am to 2 am
Merito.in logo
Merito.in Human Resources, Staffing & Recruiting Startup https://www.merito.ai/
11 - 50 Employees
See more Merito.in offers

Job description

Our client has a platform of digital first health clinics owned and operated under one house, with each of them working together toward one mission: To help Indians lead more fulfilling life surrounded by wellness and grace. The business is creating a family of purposeful health platforms with personalized solutions for a particular problem in a niche segment. Each platform provides the essentials to enable an individual segment of people to lead a graceful life full of purpose and well-being

Requirements
We are seeking dynamic individuals to join our Customer Support team. As a Customer Support Representative, you will be the first point of contact for our customers, assisting them across various channels including Voice, Chat, Email, and Social Media

Requirements:

  • Excellent communication skills with proficiency in verbal and written English.
  • Ability to multitask and navigate between different communication channels seamlessly.
  • Willingness to work flexible shifts including weekends and rotational week offs.
  • Availability to work in different shifts from 7 am to 2 am (9-hour shift).
  • For female employees working night shifts, willingness to work until 8 pm in-office before continuing work from home.
  • Openness to paid overtime as per business requirements.
  • Previous experience in customer service preferred but freshers meeting all requirements and competencies will also be considered.
  • Willingness to undergo telephony rounds to assess verbal communication skills prior to the interview.
  • Proficiency in grammar with the ability to pass a grammar test.
  • Comfortable working from the office.

Benefits


  • Competitive salary
  • Paid time off
  • Opportunities for career growth and development


Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Multitasking
  • Customer Service
  • Non-Verbal Communication

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