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Field Service Engineer - UK

72% Flex

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United Kingdom

Offer summary

Qualifications:

Hands-on field service experience in biotech/life science/robotics , Strong troubleshooting skills in electronics, electromechanical systems.

Key responsabilities:

Complete installations & maintenance with proper documentation
Communicate effectively with customers & provide outstanding service
Provide feedback for system reliability improvements
Support Field Applications team for maximum equipment uptime
Assist in NanoString Quality process improvement initiatives

NanoString Technologies, Inc. Research SME https://nanostring.com/

See more NanoString Technologies, Inc. offers

Job description

Your missions

Our Mission is to Map the Universe of Biology.

As the pioneer in the field of spatial biology, NanoString enables scientists across the globe to envision molecular interactions in three dimensions with three different systems, the nCounter® Analysis System, the GeoMx® Digital Spatial Profiler (DSP) and the CosMx™ Spatial Molecular Imager (SMI) platform. As a result, scientists can see the multiomic expression of genes and proteins in the natural context of tissue structure. The secret sauce to the company’s success is our people, who are committed to excellence and dedicated to catalyzing the next biological revolution. Collectively, we live our corporate values of ambition, grit, ingenuity, authenticity, and customers every day.

The Field Service Engineer (FSE) provides technical service and support on equipment within the company, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for NanoString. This candidate should possess strong technical skill as well as the ability to operate independently and with minimal supervision. In support of the NanoString objectives, this role must exhibit drive, passion, and a competitive spirit to help maximize our commercial success. They must be a team player with customer relationship building skills, who is hard working, smart, and loves to win.

Job Responsibilities:

Complete new equipment installations, preventative maintenance activities, and emergency repairs with proper supporting documentation in compliance with Quality Assurance procedures
Communicate with customers, both in person and via electronic means, in a way that instills confidence in both his/her ability and the capabilities of all NanoString teams
Provide feedback to internal teams to address failure points and make system reliability improvements
Support the Field Applications team as needed to maximize equipment uptime and create a great customer experience
Assist with the NanoString Quality process improvement initiatives
Hands-on field service experience preferably in the biotech / life science / robotics field(s). This includes working on systems in customer laboratories and observing proper biohazard safety precautions
Strong troubleshooting skills. Specifically, in the areas of: General electronics, electromechanical systems, robotics, liquid handlers, computers, and associated networking components
Excellent communication skills and ability to manage customer expectations while providing outstanding customer service
Working knowledge of all technical support activities designed to achieve a world class customer experience
Capable of working independently and in a team environment, communicating relevant scientific data effectively in oral and written format, working in a timely manner to meet defined deadlines, and representing NanoString effectively in the field
General understanding of IT and basic networking setup
Willingness and Availability to travel; overnight travel up to 50-75% per month. Must possess a valid passport and be able to obtain visas to travel internationally.
Ability to lift, carry, push, pull or otherwise move approximately 80-100 lbs on an infrequent basis.
Able to clearly communicate verbally and in writing in both English and the local language (if other than English).

Preferred Qualifications:

B.S. degree with 3-5 years of relevant field service experience
Familiarity with fluorescence microscopy and robotic systems
General knowledge of genetic analysis techniques (DNA microarrays, gene expression analysis, NGS/WGS, and quantitative PCR)
Experience working in a QSR certified organization