SaaS Operations Administrator

Your Title: SaaS Operations Administrator

Job Location: US AND Canada Remote

Our Department: Cloud Services

Are you ready to optimize the movement of freight? At Trimble Transportation, we empower shippers and carriers with cutting-edge mobility, enterprise, and mapping software. Join us in revolutionizing the industry and running businesses more efficiently than ever before. Are you up for the challenge? 

What You Will Do

You'll play a crucial role in facilitating effective technical services to our customers, collaborating closely with users, customers, systems administrators, and other systems engineers. As part of a robust IT customer support function, you'll leverage your technical expertise and business acumen to detect, investigate, and resolve software and hardware issues. If you're passionate about delivering top-notch technical solutions and thrive in a collaborative environment, this is the opportunity for you to make a significant impact.

• Manage and provide application level upgrades to TruckMate SaaS customers

• Troubleshoot and resolve technical issues regarding TMS applications and integrations

• Develop and buildout monitoring and alerting solutions for customer environments

• Maintain inventory of customer servers, versions, application configurations

• Act as subject matter expert to organization for existing and new Cloud solutions

• Manage technical systems administration and operation of infrastructure management

• To administer and implement improvements to accommodate growth annually promote effective IT practices for onboarding of new clients

• Facilitate the support of subscription services delivery through 24/7/365 operations support

• Support Azure, Microsoft and Citrix technologies delivering services to our clients

• On call rotation

What Skills & Experience You Should Bring

• TruckMate TMS experience

• Microsoft Azure Experience

• Powershell Scripting Experience

• Windows Server and Active Directory administration

• Troubleshooting various system and server issues

• Experience in patch management, MS SQL concepts and general networking

• Excellent communication skills

• Familiarity with Terminal Services / Remote Desktop

• Familiarity with IIS/Apache

• Ticket handling experience

• Ability to prioritize a wide range of workloads with critical deadlines 

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble’s Privacy Policy

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Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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Hiring Range:

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Bonus Eligible?

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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