Offer summary
Qualifications:
2-8 years technical support experience in Telecom/Software industry., Strong Unix/Linux skills, TCP/IP networking, debugging, SQL, DevOps., Experience with public/private clouds, CI/CD, Ansible, Jenkins..
Key responsabilities:
- Follow system support guidelines and prioritize faults to meet SLA.
- Investigate/analyze system/network problems, produce Root Cause Analysis.
- Execute system config changes, clear Trouble Tickets, provide tech expertise.
- Communicate internally, analyze logs/reports, create knowledge base articles.