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End User Computing Engineer at Equiniti

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United Kingdom

Offer summary

Qualifications:

Experience in a 2nd-line support role for end user computing, Understanding of Corporate Laptop Builds and M365 technologies, Knowledge of Windows, Google Chrome, Android, Apple OS, M365 policies, Technical expertise in Azure Entra ID and Microsoft Messaging tools, Familiarity with IT security practices and ITIL principles.

Key responsabilities:

  • Performing laptop builds and resolving IT service desk tickets
  • Maintaining hardware and software knowledge base
  • Administering end user accounts and supporting new staff onboarding/offboarding
  • Collaborating with cross-functional teams to meet end user needs
  • Supporting projects and initiatives for effective end user computing tasks
Equiniti logo
Equiniti https://www.equiniti.com/
5001 - 10000 Employees
About Equiniti
Our people and platforms engage customers with investments, connect businesses with markets, and enable organisations to grow. Our vision is to be a leading global share registrar and transfer agent, offering complementary services in pensions, remediation and credit, to help our customers succeed.
See more Equiniti offers

Job description

Management Level

F

We are Lenvi and we are passionately committed to becoming the go-to credit and analytics platform in our chosen markets, we will achieve this through unwavering focus on our people, product, and clients.

We service a range of clients in the UK, Europe and the United States providing lending platforms and analytics capabilities to both commercial and consumer-focused businesses across a range of asset classes including invoice discounting, retail finance, unsecured lending, SME funding and mortgages.  

Our Values Statement 

We epitomize the values of being bold, insightful, energetic, and curious. Embracing calculated risks, thinking deeply, bringing enthusiasm, and constantly seeking knowledge. These values fuel our innovative spirit, drive our growth, and enable us to make a positive impact on our stakeholders.  

The role

We’re looking to hire an End User Computing Engineer, who will be responsible for supporting all end user computing within Lenvi, including Microsoft M365 services, laptop builds and end user security tools on a day-to-day basis. 

  

This role will see you configuring and managing end user computing platforms (Microsoft M365 / Azure Entra ID technologies) and working directly with end users.  

 

The role will primarily be based in our Leeds Office with some remote working and visits to other Lenvi offices.  You will also be willing to work flexibly outside of normal working hours when required.  

What You will be doing 

  • Building / deploying new Lenvi laptops using M365 / Microsoft cloud technologies  

  • Taking ownership of assigned tickets through the IT service desk, ensuring timely resolution and escalating when necessary.  

  • Maintaining a knowledge base of software and hardware issues encountered.  

  • Administering and maintaining end user accounts, permissions, and access rights.  

  • Supporting the on-boarding and off-boarding process for staff, including the creation of user accounts and coordination with managers on account permissions and folder access.  

  • Providing day to day management and support for Lenvi end users within the Lenvi M365 tenant, including both L1 / L2 support to the Lenvi IT Service Desk team.

  • Supporting the wider Lenvi Platform Engineering and Security team in the management and operation of other hosted Lenvi SaaS platforms, across public cloud, private cloud and managed hosting platforms.   

  • Supporting projects and initiatives by enabling staff to work effectively and delivering end user computing tasks  

  • Working collaboratively across the Lenvi Platform Engineering & Security, IT and Business Teams to ensure end user needs and expectations are understood, met and managed.   

  • Whilst core hours are Monday to Friday 9:00-5:30, must also be willing to work flexibly to support some out of hours activities  

 

What we would like to see from your application 

  • Experience in a End User Computing 2nd-line support role.  

  • Experience and understanding of Corporate Laptop Builds / Support using M365 and Microsoft cloud technologies.

  • Good technical experience and understanding of Windows 10, Windows 11, Google Chrome, Android and Apple operating systems.  

  • Technical experience and understanding of configuring device and user polices and controls within M365 cloud solutions.  

  • Technical experience of Azure Entra ID.  

  • Technical experience and understanding of Microsoft Messaging and Collaboration tools.

  • Experience configuring and running automated infrastructure management and configuration tools, such as Windows PowerShell.  

  • Experience of working with 3rd party service providers to manage IT service solutions.  

  • Good knowledge of information security practices within the financial services IT industry.  

  • Knowledge of ITIL and Service Management Principles  

  

The following would also be beneficial:  

  • Working with contact centre solutions, especially cloud platforms such as Five9  

  • Security Management and Monitoring Platforms – including AV/Anti-Malware (Microsoft Defender for Office 365), Azure Encryption, Azure Key Vault,   

  • CATO Networks or other networking / SD-WAN solutions  

  • Monitoring and alerting platforms – such as New Relic, Azure Monitor, OpsGenie, Pager Duty  

  • Vendor Certifications – e.g. Microsoft Azure certifications, Microsoft MCSA / MCSE, Other vendor approved / certified training courses  

  

 Skills and Attributes   

  • Enthusiastic and motivated, with an interest in developing your IT knowledge further by working as part of a small team to deliver excellent support for the Lenvi business.  

  • Good communication skills, with the ability to build strong relationships and work collaboratively to deliver objectives and find answers to problems.  

  • Ability to work to tight deadlines, managing a busy workload in a frequently changing environment.

  • Ability to convey technical ideas and projects to technical and non-technical stakeholders.  

  • Capable of guiding technical colleagues, documenting solutions, and fixes effectively.  

 

Our Diversity Statement 

At Lenvi, we prioritise a healthy work-life balance and embrace diversity to fuel innovation and creativity. We encourage flexible working arrangements and welcome individuals from all backgrounds to join our team.  

 

Please note: Any offer of employment is subject to satisfactory pre-employment screening checks. These checks consist of 5-year activity referencing & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks. 

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.

Required profile

Experience

Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

Itilv3Windows PowerShellEnd-User Training And SupportMicrosoft Windows 10HP 3000Cloud Technologies

Other Skills

  • Collaboration
  • Communication
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