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Customer Success Manager

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Africa

Offer summary

Qualifications:

You have 4+ years of customer-facing experience, 2-4+ years in SaaS Digital PR/SEO.

Key responsabilities:

Assist customers to improve campaign performance
Create educational materials for customers
Manage customer accounts and relationships
Collaborate with the engineering team
Support sales calls and lead conversions

Marketing Pros Human Resources, Staffing & Recruiting Small startup https://www.marketing-pros.co.uk/

2 - 10 Employees

See more Marketing Pros offers

Job description

Everyone thinks SaaS products are passive income

They’re not

In 2024, customers expect more

They don’t buy products, they buy outcomes

And the team at Respona has built a product that is the BOSS of outcomes

✅ Killer product ✅ Great team✅ Growing user baseAnd they need you to join the team 🔥🔥🔥

Respona works with its users to ensure they get results

If you can quickly build relationships, understand tech/SEO, and love to solve customer problems, then this is YOUR DAY… read on 👇👇👇

The RoleAs the Customer Success Manager, you’ll be responsible for: - Customer support: Advising Respona’s customers, who are SEO professionals, on how to improve their campaign performance. - Creating educational materials for customers: Creating YouTube videos, blog posts, documents, and ebooks, to help them get more value from Respona. - Customer account management: Educating and retaining customer accounts from the moment they become a paying customer, including onboarding and quarterly strategy calls. This includes building relationships with users to expand their usage of Respona across different departments. - General support: Managing intercom chat support during working hours. - Team collaboration: Working closely with the engineering team to improve the user experience and maintain the highest quality of service in the industry. - Sales calls and lead conversion: Supporting Farzad on sales calls and converting leads into paying customers.

The Person - You have 4+ years of experience in customer-facing roles , helping customers through various issues/questions. - 2-4+ years of experience working at a SaaS company in the Digital PR/Link Building/SEO space. - You are flexible and available during the Eastern US timezone (1pm - 10pm) - You are fluent in English and a great communicator. - You are comfortable having live calls with users to help them get the best use out of the platform. - You are customer-oriented with the will to put customers first. You are calm, patient, and cordial with users, no matter their level of technical proficiency. - Marketing knowledge in the field of SEO is not required, but it’s a plus.

About ResponaRespona is the all-in-one link-building and blogger outreach software funded by Visme based in Washington DC.

Respona’s mission is to allow brands to connect with relevant bloggers and journalists in their space to spread the word about their company online.

Find outreach opportunities in real-time, create an automated email sequence, find direct, verified contact information, and truly personalize your campaign using Respona's AI assistant, all in one platform.

Salary and BenefitsSalary range: - R35,000 - R40,000 per month

Benefits: Through Marketing Pros, the successful candidate will have access to a shared workspace in Cape Town, a Slack group with other South Africa-based marketing professionals, and regular social and training events.

To ApplyIf you are interested in this position, please apply via our Careers page: https://marketingpros.pinpointhq.com/postings/bbb8b728-9fe0-4c23-bf0a-9e4a8b556fe7