About ANA:
Alliance North America was established in 2017 and is proud to be the sole North American supplier of AIRMAN Power Generators, AIRMAN Air Compressors, MAC3 Pneumatic Air tools, and ANA’s exclusive Energy Boss ™ - Hybrid Energy System and Smart load bank system. Our commitment to our customers is to Make their World Easier, by answering the phone, understanding their needs, and taking ownership to provide them solutions. With a large parts inventory and more than 90% of all orders shipping within 24 hours, you never have to worry about spare parts. We help keep your fleet in top condition with our world class Support Department, who are always ready to help and be a resource by providing training on our equipment.
ANA is headquartered in Henderson, Nevada with locations in Cypress, California and Spartanburg, South Carolina. ANA is growing and scaling and we are seeking a Bilingual speaking (English/French) Field Service Supervisor to join our team in a remote-based position covering Canada. The ideal candidate will ideally reside in either Quebec or Ontario. You will travel up to 75% throughout Canada.
The Field Service Supervisor provides technical expertise as part of the ANA Support Team for the repair and training to our line of generators, air compressors and associated equipment. An ANA Field Service Supervisor should be creative with solutions that make sense for the betterment of the company and its customers. The Field Service Supervisor aids in the development and education of our core customers. With regular customer visits and building open and honest relationships, adding additional support to our quality line of equipment and commitment to customers. The Field Service Supervisor collaborates with our engineering and manufacturing teams on product improvements, new product development, as well as after purchase additions to the equipment.
As a Field Service Supervisor, you will be responsible for overseeing a lean team of field service technicians and ensuring the effective and efficient maintenance, repair, and installation of air compressors and power generators at client sites. This role requires strong technical knowledge, leadership skills, and the ability to coordinate schedules and resources to meet customer expectations. The role of Field Service Supervisor is pivotal in ensuring the smooth operation and maintenance of critical equipment for our clients. If you have a passion for technical expertise, leadership, and customer service, and are ready to take on the challenge of leading a team in the field, we encourage you to apply and become part of our dynamic team.
This role reports to the Director of Service.
Role & Responsibilities:Supervision and Leadership: Lead, mentor, and supervise a team of field service technicians, providing guidance, support, and training as needed. Assign tasks, schedule work orders, and coordinate resources to ensure timely completion of service activities. Conduct performance evaluations and provide feedback to team members to drive continuous improvement.Technical Expertise: Possess advanced knowledge of air compressor and power generator systems, including mechanics, electrical components, and control systems. Troubleshoot complex issues and provide technical support to field technicians when needed. Stay updated on industry trends, best practices, and technological advancements in air compressor and power generator equipment. Performs all duties in a safe and effective manner according to the company’s policies and procedures.Customer Service: Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring high levels of satisfaction. Collaborate with customers to understand their needs, recommend solutions, and provide cost estimates for service projects. Maintain strong relationships with clients, fostering trust and loyalty through exceptional service delivery.Quality Assurance: Enforce adherence to safety protocols, industry standards, and company policies during service operations. Conduct quality inspections to ensure that repairs and installations meet regulatory requirements and manufacturer specifications. Implement measures to continuously improve service quality, efficiency, and customer satisfaction. Performs all duties in a safe and effective manner according to the company’s policies and procedures. Safely operate ANA service vehicles.Administrative Duties: Maintain accurate records of service activities, including work orders, equipment maintenance history, and customer communications. Prepare reports on team performance, service metrics, and project statuses for management review. Manage inventory levels of spare parts, tools, and equipment needed for field service operations.Performs and Supervises installation and training services for our core customer base.Troubleshoot problems and resolve in a timely manner.Communicates information and documents with work computer and phone.Provides superior customer service.Maintains professional personal appearance.Updates professional knowledge through constant study of ANA productsHelps provide a positive team spirit daily.Supervises and maintains Field Service Staff and field equipment.Reports weekly on all Field Service Duties.Leads Field Service meeting and reporting to leadership. Performs all other duties as assigned.Qualifications:5+ years of experience in field service roles, with a focus on air compressors and power generators.Mechanical specialty course required Trade school graduate with engine and mechanical focus preferred Bachelor’s degree from accredited four-year university preferred In-depth technical knowledge of air compressor and power generator systemsGenerator controller knowledge and experience required Generator and Air compressor knowledge required Ability to read wiring diagramsOSHA 10 certifiedUnderstand a digital Multi Meter and how to use (Safely)Troubleshooting circuitsWorking Hydraulic knowledge Strong leadership skills with the ability to motivate and develop teams.Excellent communication skills, both verbal and written, with the ability to interact professionally with clients and team membersIn-depth technical knowledge of air compressor and power generator systemsProficiency in troubleshooting, diagnostics, and repair techniquesFamiliarity with relevant safety regulations and industry standardsValid driver's license and willingness to travel to customer sites ANA’s Core Values:Root Cause Problem SolvingBe Creative with SolutionsBuild open and honest relationshipsBuild a positive team and family spiritBe inclusiveLook for better waysBe humbleUrgencyBenefits & Perks:Competitive payRegistered Pension Plan with company contributionMedical, Dental, & VisionLife InsuranceVoluntary Accident InsuranceVoluntary Critical Illness InsuranceEmployee Assistance ProgramEmployee Appreciation ProgramsYou must be based in Canada and authorized to work in Canada without employer sponsorship. Must have a valid Driver’s License & Passport and be able to travel to the USA when necessary for Training and Meetings.
ANA is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
