| Global Market for QA
Markets are changing rapidly, and there is a demand for quick software releases. Agile development has become mainstream; on a global scale, 92% of developer teams adopt agile development, 71% of which aim to release at least once a week. With such a rapid cycle, manual verification is too time-consuming, and there is an urgent need for automation. Our services can solve these critical challenges and make our clients a competitive advantage in software development. QA’s global budget is said to reach over $1 trillion. We are rapidly expanding our service reach internationally to win this vast global market.
| About Us
XXX, Inc. is a start-up company founded in San Francisco by a team of engineers who were the first Japanese team to graduate from the top US accelerator, Alchemist Accelerator. With the mission to increase creativity with the power of tech, we develop and provide XXX, an AI-powered software testing automation platform.
In October 2019, we officially released XXX for Web, our test automation software that targets web applications. Also, in October 2021, XXX for Mobile for mobile app testing was officially launched and we have closed our $10M Series A. Although the product lineup is continuing to expand and we have been able to provide all basic functions needed in a test automation platform, we continue to receive requests for new features and improvements.
| About This Role
Job Purpose
The Technical Support Engineering team acts as a bridge between the Customer Support team and other Engineering teams, responsible for deep-dives into reported issues and proposing product improvements based on the needs of the customer and the team itself.
Note: This role is aiming to support customers in the Japanese market, so you must be able to work in Japan standard time, 10 am to 7 pm JST.
Responsibilities
Respond to technical inquiries from the Customer Support and Customer Success teams.
Work with your TSE colleagues and other Engineering teams to investigate issues, determine their root causes, and devise potential workarounds.
Propose new features and stability improvements based on the results of your investigations.
Ensure efficient communication and collaboration between all the stakeholders across the escalation chain.
Required Qualifications
Hands-on experience supporting and troubleshooting SaaS applications
An understanding of multi-tier web architectures and how to troubleshoot them
Able to prioritize and work to deadlines, even when the workload is high
Business-level English language skills
Desirable Skills & Experience
A computer science or engineering background
3+ years of development experience, preferably in web application development
Experience in test automation or software quality assurance
Experience with Ruby on Rails and TypeScript
Experience in modern development processes that incorporate agile and scrum
Japanese language skills at a level that allows for daily conversation and reading of documents
Desired Personality Traits
Strong discipline in analyzing and documenting issues
Someone passionate about digging deep into problems and going beyond a shallow understanding
Someone who is skilled at isolating and determining root causes from execution logs and error information
Selection Process
1. Submission of online coding test
2. Technical interview: 60 mins
3. Submission of technical assignment
4. FInal interview: 90 mins
Note: We will ask you to provide references after the final interview.
| About the Engineering Team
Our Team
XXX engineering team is an international team, with more than half of the engineers being foreign nationals and all developers being English speakers. We have a good culture where members respect each other's backgrounds.
Since we have two products, XXX for Web and XXX for Mobile, our development engineers are divided into two teams corresponding to each product. We have over 15 front-end and back-end engineers who work closely with product managers, QA managers, designers, technical support engineers, and machine learning engineers who are responsible for resolving technical inquiries from customers. The product manager is in charge of the general roadmap. The product manager develops a rough roadmap and works with the engineers and designers on the details of each feature and bug fix before implementation. Depending on the size of the feature, we appoint a feature lead from among the engineers to be in charge of the project and give them the discretion to make technical decisions.
Our Development Process
We create a ticket in advance about what kind of function we will develop. In some cases, the product owner creates it based on user feedback, and in other cases, each team creates bugs and investigation requests directly.
The development cycle consists of one Sprint, which takes two weeks. Development tasks are assigned during the planning stage on the first day of the Sprint, and we hold a daily standup meeting to check the overall progress and any problems. (Due to the time difference, it is done at lunchtime).
We review code on GitHub. After the review, the merged branches are automatically deployed to the staging environment, and E2E tests are performed (which XXX does itself).
After testing on the integrated branch, it's deployed to the production environment. Deployment is done several times a week as needed. The developed function will be demonstrated by the developer themselves to all employees at each Sprint.
Tech Culture/Support
- Tech is selected at each staff's discretion
- We actively adopt new tech
- We actively work on technical debt
- There is technical skill improvement support (learning support allowance)
- PC with the staff's desired specs, external monitors, etc. can be rented from the company
Tech Stack
- Backend: Ruby, Ruby on Rails, Go
- Frontend: JavaScript, TypeScript, React, Redux, Styled Components
- Machine learning: Python, PyTorch, Kubernetes
- Database: PostgreSQL, Redis
- Test: Jest, Selenium, WebdriverIO, Puppeteer
- Infrastructure: AWS, Docker, Terraform, Packer, MacStadium
- Monitoring: New Relic, Sentry, Papertrail, Datadog
- CI/CD: CircleCI, GitHub Actions
- Source code management: GitHub
- Project management: ClickUp
- Misc.: G Suite, Slack, Notion, Gather, Zoom, Miro, 1Password, Mixmax, Calendly, etc.
| Employment Conditions
Employment Status
- Regular employees
- Probation period: 3 months after joining the company (conditions are the same as permanent employment)
Work Location
- This is a remote work position.
Work Hours
- Full flextime system (no core time or flexible time)
Note: The determination of working hours (start and end times) must be made to the extent that one's own duties (including guidance and supervision of subordinates) are properly performed and that there are no obstacles to work in terms of coordination and communication with other employees.
Bonus
- Twice a year
Holidays
- Complete five-day workweek system (holidays, year-end and New Year holidays, etc.)
- Paid leave, sick leave, condolence leave, childcare leave, nursing leave (all paid)
Benefits
- Equipped with various social insurance
- Regular health checkup
- Stock option system
- Laptop PC will be rented when joining the company
- Partial payment of remote work equipment costs
- English learning/skill improvement program support
- Visa support
