- Full Time
- Berkshire, Slough, United Kingdom
- 28,000.00 – 36,000.00 £ / Year
RST Direct Ltd
Job Overview:
We are seeking a dedicated Customer Service Supervisor to join our team. The ideal candidate will oversee and manage the customer service team, ensuring high-quality service delivery and customer satisfaction. If you have strong leadership skills and a passion for providing exceptional customer service, we want to hear from you.
Responsibilities:
– Manage and supervise the customer service team to ensure efficient operations
– Monitor and analyze team performance metrics to drive continuous improvement
– Provide guidance, support, and training to team members
– Handle escalated customer inquiries or issues in a professional manner
– Develop and implement customer service policies and procedures
– Communicate effectively with customers and resolve complaints promptly
– Collaborate with other departments to enhance overall customer experience
Experience:
– Previous experience in a supervisory or leadership role
– Strong communication skills in English; multilingual abilities, especially in Spanish, are a plus
– Ability to analyze data and make informed decisions
– Proven track record of supervising and motivating teams
Benefits:
- Company pension
- On-site parking
- UK visa sponsorship available
- Work from home 🏡
Language:
- Urdu (required)
To apply for this job please visit www.glassdoor.com.
