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Pigeon Forge, TN- REMOTE Crisis Counselor- LPC, LPC/MHSP, LMSW, LCSW, LAPSW, LMFT

unlimited holidays - extra holidays - extra parental leave - long remote period allowed
Remote: 
Full Remote
Contract: 
Full time
Salary: 
55 - 62K yearly
Work from: 
United States

Offer summary

Qualifications:

Must have MSW, PsyD, or PhD in behavioral health field or M.A. or M.S. in behavioral health with a clinical practice emphasis., Licensed as a limited or fully licensed social worker or counselor as per TN state licensing board requirements..

Key responsabilities:

  • Work from home ensuring HIPAA compliance and focus in a distraction-free private office space.
  • Connect with individuals in emotional distress over the phone.
  • Assess risk, manage documentation, provide resources, and develop safety plans for callers.
  • Remain calm, professional, and multitask in a fast-paced environment.
  • Provide emergency intervention when necessary.
Protocall Services, Inc. logo
Protocall Services, Inc. SME https://www.protocallservices.com/
201 - 500 Employees
About Protocall Services, Inc.
ProtoCall Services, Inc. is the nation’s leading third-party provider of specialty clinical call-center services and digital tools to the behavioral health field. Formally established in 1992, ProtoCall’s customers include community behavioral health providers, employee assistance programs, university counseling centers, and managed behavioral health organizations. ProtoCall answers calls on behalf of more than 350 organizations who all look to ProtoCall’s call center services and digital tools to provide a level of access and coverage that they typically could not otherwise afford. ProtoCall employs over 200 of the best and the brightest including at least 85 Masters and Doctorate Level clinicians. ProtoCall regularly receives accolades for our outstanding organizational culture. Most recently receiving the "Top Workplace 2022" award for the state of Oregon.
See more Protocall Services, Inc. offers

Job description

Job Details
Job Location:    Pigeon Forge, TN - Pigeon Forge, TN
Position Type:    Full Time
Education Level:    Graduate Degree
Salary Range:    $28.55 - $32.55 Hourly
Job Shift:    Swing
Job Category:    Health Care
Benefits and Compensation:

Benefits

  • Medical, dental, life insurance, 401k, STD/LTD and EAP services.

  • PTO package that earns up to 4 weeks of vacation during your first year.

  • Company-matched student loan repayment

 

Educational and Licensing Requirements: 

  • MSW, PsyD, or PhD in behavioral health field or M.A. or M.S. in behavioral health with a clinical practice emphasis from a program that is accredited by COAMFTE, CACREP, or CORE.

  • Licensed as a limited or fully licensed social worker or counselor according to the state licensing board requirements.

About Protocall:

Location Requirement: 

  • You must reside and have at least one of the following licenses in Tennessee (TN), LPC, LPC/MHSP, LMSW, LCSW, LAPSW, LMFT or Psychologist

 

Overview Role of a Remote Crisis Counselor: 

  • Working from home maintaining HIPAA compliance and focus requiring distraction-free private office space

  • Speak with consumers over the phone connecting with people experiencing emotional distress or mental health issues.

  • Building rapport and client engagement

  • Assessing risk and manage documentation while on calls

  • Provide available resources or information needed

  • Identify safe, positive ways of coping and/or developing a safety plan

  • Emergency intervention that may be needed

  • Remaining calm and professional while multi-tasking in a fast paced environment

Protocall Services is a national leader in crisis intervention providing effective solutions and resources 24 hours a day, 7 days a week. They have received national recognition for outstanding workplace culture and have been awarded the Top Workplaces designation for 2020 and 2022.

Working with Protocall Services you will be a telephonic first responder for: Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs.

Protocall serves customers in the United States and Canada with an award winning remote team of licensed social workers, therapists and counselors to provide clinical, mental health, counseling, crisis, 988 and a wide variety of behavioral healthcare hotline services.

 

* ProtoCall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.*

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Risk AnalysisHealth Insurance Portability And Accountability Act (HIPAA) ComplianceRisk ManagementCrisis InterventionDocument Management

Other Skills

  • Verbal Communication Skills
  • Professionalism
  • Active Listening
  • Empathy
  • Calmness Under Pressure
  • Problem Solving
  • Multitasking
Are you interested?

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