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Desktop Support Engineer

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

India

Offer summary

Qualifications:

1-3 years experience in desktop support, Strong knowledge of desktop operating systems, Experience with troubleshooting software issues, Certifications like CompTIA A+ are a plus.

Key responsabilities:

Provide technical support for desktop/laptop systems
Install, configure, and maintain operating systems
Resolve network connectivity issues and manage user accounts
Create documentation of technical procedures and solutions
Ensure security and privacy of systems

Gig Workplace Hrtech: Human Resources + Technology Startup https://gigworkplace.com/

11 - 50 Employees

See more Gig Workplace offers

Job description

Your missions

Company Overview

At Gig Workplace, we are committed to delivering high-quality IT solutions and comprehensive infrastructure management services with speed and flexibility. With a diverse clientele ranging from banking and insurance to government institutions and educational sectors, we strive to provide top-tier nationwide services. Join us and be a part of our success!

Job Overview

We are looking for a skilled Desktop Support Engineer to join our team at Gig Workplace. As a Desktop Support Engineer, you will be responsible for providing technical support and troubleshooting services to our clients. This is a full-time position based in Delhi, Delhi, India.

Qualifications and Skills

1-3 years of experience in desktop support or a similar role
Strong knowledge of desktop operating systems and applications
Experience with troubleshooting hardware and software issues
Familiarity with network protocols and connectivity
Good understanding of security and privacy principles
Excellent problem-solving and communication skills
Ability to prioritize and manage multiple tasks
Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus

Roles and Responsibilities

Provide technical support and troubleshooting for desktop/laptop systems, software, and hardware
Install, configure, and maintain desktop/laptop operating systems and applications
Collaborate with other IT teams to resolve technical issues and escalate problems when necessary
Diagnose and resolve network connectivity issues
Manage user accounts, permissions, and access rights
Create and maintain documentation of technical procedures and solutions
Handle the setup and configuration of new hardware and software
Ensure security and privacy of desktop systems and data
Assist in the implementation of IT projects and system upgrades
Stay up to date with the latest technology trends and advancements in the field