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Desktop Support Engineer

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
India

Offer summary

Qualifications:

1-3 years experience in desktop support, Strong knowledge of desktop operating systems, Experience with troubleshooting software issues, Certifications like CompTIA A+ are a plus.

Key responsabilities:

  • Provide technical support for desktop/laptop systems
  • Install, configure, and maintain operating systems
  • Resolve network connectivity issues and manage user accounts
  • Create documentation of technical procedures and solutions
  • Ensure security and privacy of systems
Gig Workplace logo
Gig Workplace Hrtech: Human Resources + Technology Startup https://gigworkplace.com/
11 - 50 Employees
About Gig Workplace
At GIG Workplace, we're committed to your success, providing high-quality IT solutions, comprehensive infrastructure management, and staffing services with speed, flexibility, and unwavering dedication. We are renowned for our excellence, we offer top-tier nationwide services, including IT Staffing Services, to ensure you have the right talent to support your business. Our diverse clientele spans Banking, Insurance, Corporate, Health, Hospitality, and private sectors, as well as Government, Semi-Government, Autonomous, and Educational Institutions. Our Motto is to provide quality, trained and reliable resources to clients anywhere at anytime! Partner with us and discover the difference between good and great experience.
See more Gig Workplace offers

Job description

Company Overview


At Gig Workplace, we are committed to delivering high-quality IT solutions and comprehensive infrastructure management services with speed and flexibility. With a diverse clientele ranging from banking and insurance to government institutions and educational sectors, we strive to provide top-tier nationwide services. Join us and be a part of our success!


Job Overview


We are looking for a skilled Desktop Support Engineer to join our team at Gig Workplace. As a Desktop Support Engineer, you will be responsible for providing technical support and troubleshooting services to our clients. This is a full-time position based in Delhi, Delhi, India.


Qualifications and Skills


  • 1-3 years of experience in desktop support or a similar role
  • Strong knowledge of desktop operating systems and applications
  • Experience with troubleshooting hardware and software issues
  • Familiarity with network protocols and connectivity
  • Good understanding of security and privacy principles
  • Excellent problem-solving and communication skills
  • Ability to prioritize and manage multiple tasks
  • Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus


Roles and Responsibilities


  • Provide technical support and troubleshooting for desktop/laptop systems, software, and hardware
  • Install, configure, and maintain desktop/laptop operating systems and applications
  • Collaborate with other IT teams to resolve technical issues and escalate problems when necessary
  • Diagnose and resolve network connectivity issues
  • Manage user accounts, permissions, and access rights
  • Create and maintain documentation of technical procedures and solutions
  • Handle the setup and configuration of new hardware and software
  • Ensure security and privacy of desktop systems and data
  • Assist in the implementation of IT projects and system upgrades
  • Stay up to date with the latest technology trends and advancements in the field






Salary

18000 - 22000 INR (Per Year)


Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Hardware TroubleshootingOperating System DevelopmentNetwork Protocols

Other Skills

  • Verbal Communication Skills
  • Problem Solving
  • Prioritization
Are you interested?

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