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Local Support Specialist (Spanish)

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Fluent in English and Spanish, Experience in travel industry (bonus).

Key responsabilities:

  • Provide advice to B2B partners in Spanish
  • Keep partners updated, handle info requests
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RateHawk Leisure, Travel & Turism Scaleup https://www.ratehawk.com/
201 - 500 Employees
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Job description

Emerging Travel Group (ETG) is looking to hire a Local Support Specialist, who will take calls and provide initial advice to our B2B partners in Spanish language.

Job Responsibilities:

  • taking calls and providing initial advice to B2B partners in Spanish language;
  • communicating with partners about the on-going cases, providing regular updates on the progress;
  • helping other operation teams with the communication in Spanish language;
  • handling info requests for B2B partners;
  • recording information in the CRM system about work done;

Requirements

  • knowledge of English at Advanced level: capability of speaking on the phone in English and writing in business English;
  • knowledge of Spanish language at Advanced level: capability of speaking on the phone in Spanish language and handling business correspondence;
  • ability to learn quickly and be results-focused and stress-resistant;
  • multi-tasking skills;
  • possession of a strong sense of empathy;
  • professional experience in the travel industry or in a concierge agency, ТМС, DMC or tour operators (as an advantage);

Benefits

  • remote work;
  • a young and active team of super specialists;
  • interesting and ambitious tasks that will take you to the next professional level;
  • learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
  • corporate discounts on hotels and other services.

Required profile

Experience

Industry :
Leisure, Travel & Turism
Spoken language(s):
SpanishEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Multitasking
  • Results Focused
  • Empathy

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