Business Data Analyst
Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A
offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from
comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing
BPO companies and Australia’s largest outsourcer to the Philippines. We have 15-years’ experience
delivering intelligent contact center and back-office functions for global businesses across many industries
including telecommunications, banking and financial services, insurance, media, education, and retail. We're
recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with
confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for
strong candidates to join our team and partner with one of the biggest cloud communications companies in
the world - RingCentral. We value our employees highly and, as such, offer excellent career development
programs and competitive compensation and benefits packages.
Job Summary:
RingCentral is looking for a Business Data Analyst in our Digital Operations department. The ideal candidate
will be someone who loves to problem solve in a collaborative setting, take on big challenges, work with non
technical business partners, and tell stories using data. This position will be focused on sales metrics.
Job Responsibilities:
• Responsible for applying data analysis tools and techniques to provide insights and actionable
recommendations for the business.
• Create and maintain KPI data sets.
• Design, develop, produce, and test reports & dashboards through Tableau, Salesforce.com, and/or
other Enterprise-level reporting tools.
• Present findings and recommendations to various levels of the business, including Executive
Leadership.
• Interprets and applies data in highly complex analyses and explains findings to business audiences
to improve products and processes.
• Documents projects including business objectives, data gathering and processing, leading
approaches, final algorithm, detailed set of results and analytical metrics.
• Design, build, and automate key findings into visualizations that tell a story. Establish processes and
standards that encourage trust with data and provide consistent metrics across the organization.
Basic Qualifications:
• Bachelor's degree and 5-10 years experience in a professional environment.
• At least 2 years of experience working with, and presenting, SaaS and/or Telco sales data.
• Proficiency in one or many analytics languages like SQL/python/R/Spark etc.
• Experience with Python in a data analysis capacity is preferred but not required.
• 3+ years experience in using SQL (Impala and MYSQL will be used) is required.
• 3+ years experience in Tableau visualization is required.
• Advanced knowledge of Salesforce.com data structure and the Salesforce.com Query API.
• Experience in performing analyses, interpreting data, and presenting findings to business audiences.
• Experience presenting to all levels of an organization.
Preferred Qualifications
• Graduate degree in a quantitative, computational, or technical discipline
What we offer:
We offer all the work/life benefits you could ever want, (and none of the micromanagement.)
• Work from home temporarily until further notice
• Comprehensive HMO package (medical and dental)
• Personal Time Off Leaves
• Quarterly Performance Bonus
• Employee Assistance and Wellness Programs
To know more about the Acquire-RingCentral Manila collaboration, you may
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