Introducing Tookitaki
Tookitaki is revolutionizing financial crime detection and prevention for banks
and FinTech’s. What makes Tookitaki a game changer in this space is how we
areimproving risk coverage by democratizing AML insights through a privacy
protected federated learning framework powered by an ecosystem of AML
experts. We are witnessing robust growth and partner with clients who are
among the best FinTech and Banks demonstrating the credibility of our
product.Similarly, we are supported by few of the best investors in the world
showcasingour stability and growth while validated by external organizations
like World Economic Forum (Technology Pioneer) and others
Today, we have offices in Singapore, India, the UK and the US with a team
strength of 90+ and growing. Get a glimpse of our innovation and culture here.
Job Title: Support Solution Engineer
Reporting to: Support Director
Location: India (Remote)
Key areas to look out:
● Demonstrated experience and proven track record of effectively managing
clients in a highly technical and B2B software product and / or solution.
● Experience in a fast-paced startup/scale-up environment
● Experience in working with remote deployment teams
What you will be doing
● Respond to support requests from customers about the Tookitaki Platform
● Triage problems related to the Tookitaki Platform and the customer
enterprise.
● Work with Tookitaki subject matter experts, data scientists, and engineers to
resolve customer issues.
● Assist support management to develop support models that enable fanatical
support.
● Design support strategies and services to enable customers to gain optimal
value from the platform.
● Learn Tookitaki Platform and keep learning and creating new products,
features, and techniques.
● Document customer problems and resolutions
● Monitor production job schedules where required and attend to failures.
● Meet client SLA and communicate via Freshdesk tools.
● Provide work around solutions for defects raised.
● Develop a career in solution architecture.
What you won’t be doing
● You will not commit roadmap deliverables to clients.
● You will not commit and take change requests from clients.
● You will not pass customer communications to other teams.
Requirements
● Understanding of shell scripting,python, scala code, Linux, Elastic search
● Have understanding of Big data and hands on experience with Apache and
Cloudera
● Knowledge working in Mysql setup and understanding of sql
● Hands on deployment and configuration of any products in previous
companies
● Working knowledge of monitoring & scheduler tools such as datadog, airflow
etc.
● Installation and configuration of Apache, Tomcat, Jboss
● 3-5 years of experience with big data application stack including HDFS,
YARN, Spark, Hive and Hbase.
● 3+ years of experience in Cloud Technologies (AWS/ GCP/ Azure)
● 3+ years of experience in Big data Enterprise Cluster installation and product
installation
● 2-3 years experience in ETL in a Big Data hadoop environment (Hive/Hbase
knowledge).
● 3+ years years of experience in shell scripting or python.
● 4+ years of experience in Hadoop Big Data projects Experience with
developing, tuning and debugging code, python/shell scripts loading into
Hive, Mariadb, mysql.
● Knowledge of python and hands-on coding experience is a plus.
● PySpark understanding and experience.
● Experience setting up enterprise security solutions including setting up
active directories, firewalls, SSL certificates, Kerberos KDC servers, etc.
● Experience working with automation tools like Terraform, CI/CD, Jenkins and
various test reports and coverage
● Experience defining and automating the build, versioning and release
processes for complex enterprise products.
Compensation & Job Perks
● Opportunity to work for the fastest growing AML (Anti Money Laundering)
Compliance company serving the fastest and biggest economies
● Flexible working hours and remote working
