Atlassian Expert *Global*

This is a remote position.

Requirements

• Proven track record with Atlassian tool implementation or administration.
  
• Autonomy in project delivery, with a focus on timeliness and budget adherence.
  
• Ability to lead and collaborate on process streamlining and documentation for future engagements.
  
• Experience in leading discovery workshops and soliciting requirements from stakeholders.
  
• Skill in architecting solutions to meet diverse and complex customer needs.
  
• Proficiency in conducting application demonstrations and training sessions.
  
• Leadership in guiding a team of Atlassian consultants to meet client goals and metrics.
  
• Familiarity with the latest Atlassian product release notes and configuration/administration of Jira Software, Jira Service Management, Jira Work Management, and Confluence.
  
• Capability to leverage resources for upskilling on Atlassian and Marketplace products.
  
• Knowledge of Agile methodologies such as Scrum, Kanban, SAFe, and Lean.
  
• Experience with IT Helpdesk, Incident Management, Change Request, and Asset Management frameworks.
  
• Preferably, experience with self-service models and integrated issue-tracking and collaboration software.
  
• Exceptional written and verbal communication skills.
  
• Technical expertise beyond typical Atlassian administration is beneficial.
  
• Active Atlassian Certifications, Technical Accreditations, Scrum Master, or ITIL certifications are a major plus.
  
• Eagerness to learn, explore new tech, and a self-driven attitude.
  
• Active participation in the community.
  
• Required to have working hours that overlap with Eastern Standard Time (EST).
  
• Must have reliable high-speed internet access.