ServiceNow Asset & Configuration Analyst

This is a remote position.

Brief Job Description:

Clean up ServiceNow data:

·        Product Models – Product models should be in the right Model Categories and required fields are complete. Normalization and reduction of duplicates.

·        Assets – Assets reference the appropriate product model. Normalization and reduction of duplicates.

·        Configuration Items (of principal Class) reference the appropriate Product Model. Normalization and reduction of duplicates.

·        Additional record clean-up

·        Normalization and reduction of duplicates.

·        Required information clean up.

·        Company data clean-up

·        Normalization and reduction of duplicates.

·        Technology Inventory Governance – The goals and objectives of the Technology Governance Program are to ensure a technology inventory sufficient to mitigate unacceptable risks. This includes both the technologies themselves, and the information about each of the technologies.

This effort will be directed by decisions made by the Technology Inventory Governance Group (TIGG). There will be a single POC to communicate decisions from TIGc and track progress of data clean-up. This effort will potentially require communication and engagement from several subject matter experts.

Requirements

Required Skills:

·        Advanced level of ServiceNow navigation

·        Intermediate knowledge of ServiceNow dictionary and datatypes

·        Introduction level of ServiceNow Common Service Data Model V4 concepts

·        Working knowledge:

·        Product Models

·        Assets

·        Configuration Items

·        Introductory knowledge of ServiceNow Software Asset Management