Customer Success Associate- Remote Job

• Understand queries coming from new prospects, engage and understand their needs
  
• Research and recommend courses, community activities, etc based on their needs
  
• Build and maintain relationships with clients and prospects
  
• Stay current with trends and competitors to identify improvements or recommend new products
  
• Collect and analyze information and prepare data and sales reports
  
• Attend workshops to learn more technical and professional skills for the job
  
• Build and maintain professional networks
  
• Make phone calls, converse over audio and text messaging with prospective customers
  
• Open to working late night or early morning shift to support international customers
  

Requirements

• Excellency in people interaction skills
  
• Ability to think independently and innovatively
  
• Self-motivated and goal-oriented , desire to deliver results
  
• Good command in English
  
• Knowledge of Google Suite and any CRM software (Ex: Zoho CRM)
  
• Ability to negotiate and understanding of prospects needs , customer engagement and sales skills
  
• Fast learner and quick thinker
  
• Passionate about helping customers and building long term relationships
  
• Ability to adapt and grow in a competitive environment
  
• Ability to learn any new software tool that is adopted by the organization for sales productivity
  
• Should be able to understand the procedure
  
• Dispute solving skills
  
• Communication skills should be good
  
• Sales Support skills should be there 
  

Benefits

• Opportunity to be a part of a dynamic growth focused tech startup
• Great learning opportunities to develop new skills and understanding of cutting edge software tools and processes
  
• Opportunity to work closely with serial tech entrepreneurs from Silicon Valley
  
• Fun loving environment and caring team mates and inclusive culture of the company

This is a remote position.