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Tableau and Oracle Application Express Consultant

Remote: 
Full Remote
Work from: 
Brazil
Petra Group - Talent Connections logo
Petra Group - Talent Connections Hrtech: Human Resources + Technology SME https://www.petraexec.com/
See more Petra Group - Talent Connections offers

Job description

Requisitos
  • Certified Salesforce Field Service Lightning Consultant;
  • Experience with setting up FSL data model (Work Orders, Service Appointments, Service Resources, Territories, etc);
  • Ability to configure Service Rules and Objectives in support of Field Service business processes;
  • Experience installing FSL managed package and guided setup configuration;
  • Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the support community;
  • Resolve customer service issues and skillfully manage complex customer service problems;
  • Manage customers' expectations and experience in a way that results in high customer satisfaction;
  • Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers;
  • Assist with the design and delivery of product and other technical training;
  • Review support cases for technical and troubleshooting accuracy;
  • Define and describe technical best practices;
  • Salesforce Service Cloud foundational knowledge;
  • SOQL/SOSL;
  • Deployment- Metadata API/ANT Migration tool/CLI;
  • Flows/Process Builder;
  • Authentication, SSO/Auth Provider;
  • Lightning Experience - Lighting Web Components & Aura;
  • Apex(Synchronous and Asynchronous);
  • Integration - REST/SOAP/Bulk API;
  • Debugging/Troubleshooting Errors;
  • Visualforce;
  • Sites/Communities/Force.com;
  • English Communication - Advanced.
Benefícios
  • CLT + Benefícios.

Este es un puesto de trabajo remoto.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

RESTful APIOracle Application ExpressApex CodeCustomer Service TrainingTableau (Business Intelligence Software)Salesforce Lightning

Other Skills

  • Verbal Communication Skills
Are you interested?

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