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Technical Account Manager - Egypt

unlimited holidays - extra holidays - extra parental leave - long remote period allowed

Remote:

Full Remote

Contract:

Full time

Work from:

Egypt

CME SME https://www.gotocme.com/

201 - 500 Employees

See more CME offers

Job description

This is a remote position.

CME is actively seeking a dynamic Technical Account Manager to join our team, taking charge of customer relationships, overseeing project management, and contributing to the growth of our engineering team. As a Technical Account Manager at CME, you'll play a pivotal role in ensuring customer satisfaction, providing strategic insights, and fostering a collaborative environment for our engineering projects.

Responsibilities:

Addressing customer requests promptly and effectively, resolving any issues that may arise.
Cultivating strong relationships with key customers to enhance overall satisfaction and loyalty.
Striving for excellence in customer experience through proactive engagement and support.
Managing customer expectations and guiding them towards satisfaction with our solutions.
Understanding customers' needs and proposing timely and effective solutions.
Contributing to strategic technical decisions and providing valuable input to enhance customer outcomes.
Conducting regular review meetings with customers, addressing concerns, and reporting back to internal teams.
Identifying opportunities to modify or upgrade solutions to better meet customers' evolving needs.
Serving as a liaison between clients and the organization, ensuring timely resolution of client escalations.
Addressing product-related questions and technical challenges with professionalism and expertise.
Leading talent acquisition efforts for the engineering team and creating personalized development programs.
Assisting the internal team in overcoming challenges, delivering quality solutions, and achieving goals.
Monitoring and reporting on the progress of work and evaluating engineers' performance.

Requirements

Bachelor's degree in MIS, CCE, Computer Science, or a related field from a reputable university.
Previous experience in managing multiple stakeholders and projects.
Proven experience in leading and managing engineering teams.
Familiarity with Agile methodologies.
A collaborative team player with excellent time-management skills.
Strong reporting and analytical skills, coupled with quick problem-solving abilities.
Exceptional negotiation skills and a friendly attitude.
Excellent interpersonal and communication skills.
Proficient in English-speaking skills.

Join CME, where innovation meets excellence. As a Technical Account Manager, you will be an integral part of our success, contributing to the satisfaction of our valued customers and the growth of our engineering endeavors. Be part of a team that values collaboration, professionalism, and continuous improvement. Apply now to embark on a rewarding journey with CME.