Epic PB Resolute Analyst

Configures, implements, supports and maintains applications and technical integrations to meet the needs of the organization. Acts as a consultant on moderate to complex application and data integration issues. Troubleshoots and resolves complex application issues and provides end user support. Monitors applications for issues in connection with maintenance, upgrades and implementations. Assists in performing business process design, reengineering and documentation for new technology. Serves as a coordinator and customer service representative between business operations, information technology, leadership, system users and vendors.

Responsibilities:

• Conducts business, technical and workflow analysis in order to align with application solutions that meet operational business goals and objectives. Translates business requirements into functional specifications for software solutions. Reviews issues and recommends best practices to improve products, processes, or services in an enterprise wide manner. Stays informed of emerging technologies.

• Collaborate with end users to understand the workflow and its application dependencies to make corrective changes and improvements. Primary responsibility for the technical components of the workflow.

• Supports the planning, design, development, and build of supported applications and systems. Leads and coordinates system testing both unit and integrated. Maintains and updates documentation of system procedures. Interprets internal / external business challenges and recommends best practices to improve products, processes, or services. Takes ownership of personal growth.

• Provides input in training design and development and may assist in training execution for projects, updates or upgrades. Primary point of contact for on-going production maintenance, support and troubleshooting. Participates in on-call / after-hours support schedules.

• Applies project management principles to create project plans for routine to moderately complex projects meeting milestones and timeframes. Creates tasks, work estimates and recommends assignments. Troubleshoots and resolves moderately complex application issues and escalates appropriately to application leads and manager. May lead functional teams or projects with moderate resource requirements, risks, and complexity.

• Performs cost benefit and return on investment analysis for proposed application solutions that assist leaders in making decisions on options and timelines. Reviews and analyzes efficiency of existing systems and develops plans for maintaining and leveraging current systems.

• Serves as an IT liaison for basic and complex technical implementations and upgrades with business operations, system users and vendors. Delivers project objectives, coordination, problem resolution, and issue resolution escalating to leadership and vendor.

• Interacts with leadership, physicians and system users to identify and define problems, providing resolutions related to equipment, applications, networks, and functions. Communicates difficult concepts. Collaborates to a decision while maintaining a positive relationship with the customer.

Required Minimum Qualifications:

Education: Bachelors degree preferred, alternate applicable education and direct relevant work experience will be considered.

Experience: 3-5 years of experience in information technology, applications and related business experience that includes end user experience. Including functioning as the interface between operational and technical experts. Experience to include providing operational support for systems and analyzing business processes.

Certification Required: Epic Hospital Resolute Billing or Physician Billing.

Knowledge, Skills and Abilities:

• Ability to work with a minimal amount of supervision. Experience in instructing, guiding and mentoring other team members. Ability to adapt to fast changing environment.

• Advanced knowledge of computer operating platforms and applications.

• Experience using analytical skills to make recommendations based on data analysis and business needs.

• Proficiency in the Microsoft Office Suite or similar products and experience. Ability to prepare, import and manipulate information in spreadsheets and databases.

• Multitasks and works effectively in multiple simultaneous projects by setting appropriate priorities and completing work in a thorough and timely manner.

• Strong written and verbal communication, listening and interpersonal skills. Ability to communicate technical concepts in a business friendly manner while maintaining collaboration and inspiring trust. Ability to communicate with key leaders and cross functional groups. Experience working with clinical and technical customers, vendors, peers and management.

• Knowledge in the use of project management and change management software, tools and methodologies. Experience demonstrating the ability to follow change management processes including impacts to third party applications and customer workflow and experience.