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SAP Support Engineer - 100% Remote

74% Flex
Remote: 
Full Remote
Contract: 
Freelance
Experience: 
Mid-level (2-5 years)
Work from: 
United States
The Dignify Solutions, LLC logo
The Dignify Solutions, LLC Human Resources, Staffing & Recruiting SME https://thedignify.com/
51 - 200 Employees
About The Dignify Solutions, LLC
The Dignify Solutions with Global Capabilities and Local Excellence – has combined experience of 30 +years in Client Services/ Engagement/ Relationship/ Partnership, Sales/ Account Management, Service Delivery, Recruiting, Staffing and Talent Acquisition for the whole gamut of skillsets in Information Technology (Digital Transformation, Artificial Intelligence, Machine Learning and other business domains). The Dignify is dedicated to meeting the needs of two types of customers: our Clients and our Consultants. We ensure that our clients receive Top Talent while also allowing our consultants to accomplish their Professional Goals. The Dignify honors & prioritizes the Philosophy of Client Centricity and Delivery Excellence. The Dignify has dedicated Sales and Delivery Teams with each client, to make sure our standards and yours are being met. From Banking and Financial Services, Manufacturing and Retail, Energy and Utilities, Communication and Media, Technology and Telecom Services and beyond, our goal is to maintain a High Quality, Customer-Focused Engagement Model. We are driven by three core principles in changing Staff Augmentation for the better: Cost, Quality, and Responsiveness. Whatever your need – be it a single resource or a whole team, we will find you the right talent in a timely and cost-effective manner. The Dignify offers the Best Skilled Potential Talent, Services and Solutions to help our clients, accomplish their goals. As Market Intelligence Leaders, we provide insight into industry factors that will give you the competitive advantage you need to stay a step ahead of others in your space. Why us: The Dignify has a Client-Centric Culture & a rock-solid US based Leadership Management Team. With 30 years of experience into IT & Professional Services - Staffing, we know how to get the job done. Strong focus on quality Commitment to Skill-building Highly Trained Technical Recruiters Experience & Maturity Robust Process for Global Service Delivery.
See more The Dignify Solutions, LLC offers

Job description

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Your missions

  • Individuals in the Support Engineer profile are the foundation of the Product Secure Support organization.
  • Deliver Core Customer Support
  • Proactive Support and Innovation Activities
  • Embrace Continuous Learning Culture
  • CORE CUSTOMER SUPPORT
  • Resolve known errors by means of SAP Notes, Knowledge Base Articles, info docs derived from solved customer incidents, documentation, WIKI or verifying customized entries or hardware parameters
  • Reproduce customer issues identifying the root cause and interacting with the development team to provide a final solution when required.
  • Demonstrate capability of processing P1 (Priority 1) incidents, requesting assistance as required.
  • PROACTIVE SUPPORT AND INNOVATION
  • Create and maintain knowledge documents to support our customers and help colleagues to prevent similar issues or requests. (WIKI content, Knowledge Base Articles, Guided Answers)
  • Participate in the SAP Community to help with incident deflection by participating in community discussions in customer and partner communities. (blog posts, tips and tricks, etc.)
  • Maintain your knowledge of new functionality and compliance changes.
  • Provide Coaching and Mentoring of new employees or colleagues for specific tasks. (e.g. as a EC-Coach)
  • Demonstrate willingness to fulfill different roles as required to network effectively with stakeholders in the business.
  • Develop deeper technical skills like reading code / debugging / creation of small corrections where applicable. Experience & Educational Requirements
  • 2+ years of implementing, administering, and troubleshooting enterprise level applications.
  • Experience working with software applications with deep experience in Supply Chain Management, SAP Integrated Business Planning experience is a plus.
  • work experience in related field preferred. Professional Training & Certification.
  • Topic area specific technical/ functional curriculum.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

TroubleshootingEnterprise Web ApplicationsSupply Chain ManagementSAP System ImplementationSAP IM

Soft Skills

  • Proactive Mindset
  • Excellent Communication
  • Adaptability
Are you interested?

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