Solutions Architect

TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

TransPerfect is the world's largest provider of language services and technology solutions for global business. From offices in over 100 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 5,000 global organizations employ TransPerfect's GlobalLink® technology to simplify management of multilingual content. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.

Translations.com is a world leader in website localization, software localization, GMS (Globalization Management System) software products, and enterprise-level, professional translation services. Our translation solutions allow a diverse array of clients to deliver local language products, services, applications, training, and content in a culturally appropriate manner.

As an SA, you will collaborate with internal teams crafting and implementing enterprise level solutions for our international portfolio of clients using our GlobalLink suite of products. You will be the clients’ main point of contact, working closely with our Solutions Engineers and Developers on the technical aspects of the implementation. A strong candidate for this position is a quick learner who can apply lessons learned to new client engagements. You will have a strong sense of ownership. If you’re excited by new challenges, this could be the right fit for you!

• Manages full life-cycle of the technology on-boarding process post-sale through to successful deployment of GlobalLink
• Act as client advocate in order to meet and manage expectations during technology implementation
• Develop implementation schedule in collaboration with Solutions Engineers, ensuring that all milestones are met and communicated to internal and client teams
• Design workflows and develop on-boarding documentation for technology implementations
• Provide consultative support to clients by evaluating and understanding their needs and subsequently developing customized solutions to ensure that their localization goals are met
• Educate client on technology capabilities and how they can practically apply to real-time situations and resolve clients’ localization challenges
• Troubleshoot client issues related to user experience, escalating as necessary to relevant internal points of contact
• Train or coordinate training for external and internal users of the GlobalLink tools

Your experience includes:

• Minimum Bachelor’s Degree from a 4-year college or university
• 3-5 years minimum experience leading and owning client relationships
• Must have experience in the localization industry
• Fluency in English a must, along with excellent verbal and written communications skills
• Work well with people from a variety of backgrounds and cultures
• Detail oriented, strong organizational abilities and goal-driven
• Strong analytical and problem solving skills
• Foreign language ability a plus

At TransPerfect, there are a lot of growth opportunities. The successful candidate will be ambitious and motivated with the ability to learn quickly. If you’re ready to join a growing company and jumpstart your career, we want to hear from you! All departments offer career growth and development that can combine your skills, interest and experience.

We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company.

End your job search and find your career at TransPerfect #careersNOTjobs.

For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.

Translations.com offers a comprehensive benefits package including: medical, dental, vision, 401k, paid time-off, company sponsored life insurance, long term disability, flexible spending account options, and a pro-active and accessible HR department that focuses on the staff’s health and happiness.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law

For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com.