Rimini Street, Inc., is a fast-growing global leader delivering unified software support and services. We empower licensees of Oracle, SAP, IBM, Microsoft, Salesforce®, and other cloud and locally hosted enterprise software to extract more value from their investments, advance innovation, create competitive advantage, and fuel growth.
Rimini Street's mission is to provide extraordinary technology solutions powered by extraordinary people, which together help our clients achieve their strategic, operational, and financial goals.
We believe in the power of extraordinary people and technology to overcome the challenges of a constantly changing world. We are pioneers, technologists, and advisors who help clients break free from dated models to achieve bold business objectives. We help clients navigate today’s technology and tomorrow’s expectations.
With nearly 5000 clients served to date, we are the largest independent, enterprise software support and services company. Organizations across a wide range of industries and government entities rely on Rimini Street for 24/7/365 expert-delivered support and services for their mission-critical systems.
Our service quality and level of expertise consistently earn us best-in-class customer satisfaction ratings. Our people have earned Rimini Street multiple industry awards for exceptional work quality and customer service. We are proud to be recognized around the world as a Great Place to Work® and for community service efforts via the Rimini Street Foundation.
With more than 1,800 team members in 23 countries, we’re a global community guided by our purpose to provide equal opportunity for all. Fueled by our core values for our company, clients, colleagues, and communities, we’re committed to creating a culture that nurtures and rewards a growth mindset in an environment where our people are encouraged to dream big and boldly shape the industry.
We actively seek an experienced Director - ServiceNow Platform Delivery.
This is a remote position that can be based anywhere in the US.
Position Summary
Director, ServiceNow Platform Delivery, is responsible to lead a team of developers, analysts to develop & deliver high-quality technical solution for ServiceNow platform with best practices using Agile principles. The candidate will be a hands-on key member of project team & closely work with business stakeholders. The Director will oversee the ServiceNow application delivery services, planning, development, and deployment strategy, including defining the goals and timelines for ServiceNow projects & enhancements.
Essential Duties & Responsibilities
- Drive execution of technical strategy and responsible for overall delivery of integration technology solutions with high quality standards & best practices.
- Build Center of Excellence (CoE) for establishing standards, governance, process and application monitoring, and an engagement model for client integrations using ServiceNow platform.
- Direct & manage a team of ServiceNow Developers, Integrations specialists, architects and be hands-on ServiceNow platform as needed.
- Provide technical leadership to integration development efforts to meet project milestones.
- Understand ITSM & integration requirements, analyze, direct team members to design & develop technology solutions.
- Manage, collaborate on technical development within a team & other teams at client & business groups within the organization.
- Manage technical scope, prioritize development work to ensure timely delivery of technology solutions.
- Responsible for developing technical solutions using agile principles.
- Manage delivery team resources (US, offshore and nearshore) in terms of resource planning and the prioritization of workload.
- Ensure successful development & application support strategy is implemented.
- Work with business project managers on managing overall project delivery.
- Identify risks, issues & dependencies for technical delivery of the solution.
- Track, provide status updates to business stakeholders, management.
- Review, manage support incidents, service requests and overall help desk activities.
Education
- Bachelor’s degree in computer science or related field.
Location
Experience
- 10 – 12 years of experience in delivering ServiceNow solutions and application management.
Skills:
- Thorough understanding of Customer support/ITIL/ITSM processes.
- Working knowledge of ServiceNow CSM, ITSM, ITOM, ITBM modules.
- Certification preferred (Certified ServiceNow Developer/ Implementation Specialist/ Administrator).
Why Rimini Street?
We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.
Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
- Company
- We dream big and innovate boldly.
- Colleagues
- We work with extraordinary people who create a culture of mutual respect and collaboration.
- Clients
- We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
- Community
- We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts on six continents for over 350 charities.
Accelerating Company Growth
- Founded in 2005
- Nasdaq-listed under ticker symbol RMNI since October 2017
- Over 4,900 signed clients, including 180 Fortune 500 and Global 100 companies
- Over 1,800 team members in 23 countries
- U.S. and international recognition for industry leadership and philanthropic efforts. See our awards and recognitions here: https://www.riministreet.com/company/awards/
Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.
To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com
Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.
