Associate Manager Ecommerce, Retail, 3PL

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Position Purpose:

To manage a portfolio of clients allocated, implement action plans and objectives ensuring that revenue, volume, profitability, and customer service objectives are achieved.  To initiate and lead the development process of identified opportunities and ensure that each client is supported at the specified standard.

Major/Key Accountabilities:

New and existing business development by:

• Actively identifying new business opportunities in all market sectors.
• Ensure that relevant prospect information is obtained and compiled into prospect summaries.
• Implement strategies and plans for the development of new business/growth opportunities

Customer Relations Management of Key Retail and e-commerce Accounts and Vendors

• Liaison with client management as defined by the client profile.
• Assisting in and conducting rate negotiations when and where necessary.
• Conducting, or where relevant, coordinating in conjunction with the Hire Stock Audit team and CCT, system control audits on customers identified for such audits.
• Provide feedback to customer senior management on control system audits, and pool usage statistics, and handle business-related problems.  Agree and implement action plans.
• Entering into written correspondence with customer senior management to confirm all salient points discussed at meetings.
• Entering into discussions to resolve any disputes promptly, in a manner acceptable to both parties.
• Continually reselling CHEP concepts and benefits/costing, to ensure that customers fully appreciate the commercial benefits of CHEP.

Responsible for identifying opportunities at the Retail level in order for CHEP to pursue Last Mile opportunities

• Responsible for adopting a Value Chain approach with all Retail and e-commerce customers in order to add value and drive efficiencies in the customers' business
• Responsible for understanding all the relevant business processes that are in place and adhering to these processes.
• Responsible for ensuring a detailed in-depth knowledge of the Customer business solution that is implemented.

International Pooling

• Actively identifying new business opportunities and supporting in the execution with the help of internal stakeholders
• Value Add Services, MyCHEP, EDI, Track and Trace (RFID)

Qualifications :

• Postgraduate or Degree in Engineering/commerce/supply chain management or related field.
• Well-developed negotiation skills.
• Exceptional interpersonal and communication skills.
   

Skills and Knowledge :

• Team player – Given the nature of CHEP, promotion of effective functional and cross-functional teamwork and support their collective efforts.
• Customer-focused – displays a genuine sales and service mindset i.e. a passion and desire to continuously improve the company’s value proposition in order to exceed customer expectations and by putting the customer first in all strategic thinking processes and operational activities.
• Intellectual capacity – can understand complex environmental and business issues, able to gather and process intelligence, ability to conceptualize and link strategically.
• Entrepreneurial skill – lateral thinker capable of developing innovative and creative solutions to problems and effectively exploiting opportunities.
• Good judgment – capable of taking calculated risks and making intelligent strategic and tactical decisions where the information available for analysis is open-ended and incomplete and the environment is characterized by complexity and uncertainty.

Preferred Education

Preferred Level of Work Experience

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.