Client Service Analyst

Let’s be unstoppable together!

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com. **

What will I do as a Client Service Analyst?**

As innovators in Big Data leveraging data assets such as point-of-sale, supply chain, and frequent shopper programs, Circana is looking for:

• Demonstrated resiliency and sound judgment in dealing with business and corporate challenges.
• Strong project management and process skills.
• Effectively synthesizes content written and orally.
• Able to engage in a service-focused manner with clients when helping solve/manage/understand content deliverables.
• Strong technical skills and demonstrated ability to learn and utilize various computer software, including MS Excel.
• Demonstrated communication and interpersonal skills.
• Ability to multi-task across fluid priorities; responsive to high volume email and ticketing inquiries from clients and internal teams.
• Able to effectively work with virtual and diverse teams across the world.
• Ability to build and leverage mutually beneficial relationships and networks internally.
• Ability to escalate issues to the right people appropriately.
• Administrative accountability-correctly tracks expenses using Circana systems, adheres to corporate policies, meets deadlines on corporate initiatives such as talent management.
• Salary is negotiable and commensurate with experience.

Job Responsibilities

To be successful as a Client Service Analyst you must possess and be able to:

• Partner with client insight’s team in support of client deliverables, data integrity, and model maintenance.
• Contribute to the management of vendor access, data security, and be a subject matter expert to internal client support teams and participating manufacturers.
• Ensure high level coordination between sales, renewals, client insights, and the Global Operations Center in the United States, Canada, Mexico, United Kingdom, Australia/New Zealand, and India.
• Manage content delivery for clients
• Support exceeding revenue and client retention by high quality service delivery and data.
• Coordinate and execute high quality on-going analytic and ad-hoc requests.
• Work closely with our clients and client insight group to produce ad hoc reports and presentations across strategic and tactical top-line applications.
• Use analytical skills to consult with our client’s sales, category management and brand and trade marketing groups.
• Utilize creativity in identifying new techniques and processes.
• Establish and track critical metrics to measure progress against quality initiatives.
• Develop and leverage strong, collaborative relationships within the firm and its partners.

Requirements

• 0-4+ years of experience
• Marketing and/or sales with a premier Consumer Packaged Goods (CPG) company
• Demonstrated expertise in translating data and analysis into relevant implications
• Experience with syndicated data is a plus
• Strong project management and process skills
• Able to engage in consultative manner with clients when helping solve/manage content deliverables
• Flexibility of work schedule to cover night and weekend work on occasion
• Bachelor’s degree required; advanced degree a plus

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions
• Seek Clarity: Embracing complexity to create clarity and inspire action
• Own the Outcome: Being accountable for decisions and taking ownership of our choices
• Center on the Client: Relentlessly adding value for our customers
• Be a Challenger: Never complacent, always striving for continuous improvement
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
• Commit to each other: Contributing to making Circana a great place to work for everyone

_The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is [$47K to $85K].

_ _We offer a comprehensive package of benefits including [paid time off, medical/dental/vision insurance and 401(k)] to eligible employees.

_ _You can apply for this role through [methods to apply (e.g., Careers website link and/or Intranet site for internal candidates)].

_ Location

This position can be located in the following area(s):