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Customer Success Executive

extra holidays
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Junior (1-2 years)
Work from: 
Philippines
Azeus Systems Limited logo
Azeus Systems Limited SME https://www.azeus.com/
201 - 500 Employees
About Azeus Systems Limited
=== Careers === Philippines - http://www.linkedin.com/pub/careers-azeus/19/781/282 === About Us === Azeus Systems Limited is an IT solutions provider with 20 years of experience in successfully delivering IT solutions to various clients in the public sector. Azeus operates in the United Kingdom, Hong Kong, and the Philippines, and is a public company listed on the Singapore Exchange. It has successfully delivered more than 300 systems to over 60 government departments and public authorities in Hong Kong and the United Kingdom. As a result, we have gained expertise and experience in system and product development and enhancement, integration, and support and maintenance. To comply with project requirements of public sector organisations we employ recognised methodologies, processes and practices in the IT industry. Azeus is proud to be a catalyst of change by delivering innovative and flexible solutions for the public sector. Azeus has been appraised at the highest level (Level 5) of the Capability Maturity Model Integration(CMMI) since 2003. As the de facto standard for assessing and improving software processes, CMMI accreditation at this level signifies high quality of products and services as well as successful delivery of our solutions in a methodical manner. CMMI also guarantees that quality and success are predictable and can be replicated every time.
See more Azeus Systems Limited offers

Job description

Azeus Systems Limited is looking for a Customer Success Executive to be part of our growing sales force for our product, Azeus Convene. Convene is a meeting and collaboration solution for Boards and Senior Leadership Teams. It was launched five years ago and has already been recognized by reputable institutions across the globe. Our client base has grown exponentially, and we have extended our global footprint in over 100 countries.

Visit azeusconvene.com for more information.

In this role, you will:

  • Report to the regional manager and the Head of Global Customer Success
  • Manage approximately 50 accounts 
  • Build and cultivate strong relationships with business decision makers and users within each account to influence adoption.
  • Partner with customers to identify their business requirements and determine how the product can be integrated in their processes.
  • Create and execute renewal, up-sell strategies with retention as focus
  • Own individual non-commercial KPI such as case studies, testimonials, and referrals
  • Report to managers all activities and key findings (risk & upsell opportunities, odd behaviors, etc.)
  • Document information in the teams CRM

Qualifications:

  • Great command of the English language (neutral accent)
  • At least 1 year of experience in account management or sales.
  • Any IT background or SaaS experience would be great

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Account ManagementMicrosoft Dynamics CRMSales Strategy

Other Skills

  • Verbal Communication Skills
  • Relationship Building
Are you interested?

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