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Director, Hardware Operations

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

United States

Offer summary

Qualifications:

Bachelor's degree in computer science or equivalent experience, Minimum of 5 years experience managing enterprise grade WiFi network operations, Advanced IT networking certification, Experience with industry leading WiFi network equipment: Cisco Meraki, Aruba, Ruckus, OpenMesh, etc..

Key responsabilities:

Establish and manage WiFi Access Point supply chain logistics and inventory
Architect technical wireless solutions and project management for network integration
Lead network infrastructure lifecycle management and professional services vendor relations
Support engineering teams in monitoring and troubleshooting network operations

Atomic Financial Services SME https://atomic.vc/

51 - 200 Employees

See more Atomic offers

Job description

Adentro (www.adentro.com) is turning real-world data into the marketing fuel that businesses need. Now more than ever, brick-and-mortar businesses are looking for solutions that will drive their growth in a post-pandemic world. Through its Global network of over 7000 sensor locations, Adentro collects a billion points of data per-day, 24/7/365. That data is at the core of our real-time analytics and warehousing systems where we generate the information that drives online marketing programs through platforms such as Facebook and Instagram. Millions of users interact with our products on a regular basis.

Adentro is a San Francisco-based company backed by the biggest names in Silicon Valley. Our teams enjoy a remote first and highly flexible work culture.

Summary:

As a key member of our Hardware Operations team you are reporting to the Chief Operating Officer. A successful candidate will be responsible for managing the functional areas of WiFi Access Point supply chain logistics and inventory management. Working with cross functional teams across Adentro to support network engineering,technical support, pre and post sales engineering, and technical onboarding.

A successful candidate will be a self-starter, have a rich history of owning issues and, assisting with continual improvement initiatives pertaining to complex software systems. They also bring to the table strong organizational skills and a thirst for knowledge.

What You'll Do:

Establish strategic direction and goals for hardware operations, including growth management, cost, quality, delivery, and fulfillment

Inventory Management: Forecast demand and manage inventory costs and availability

Own relationships with distribution and manufacturer partners to maintain supply chain (Shipmonk, OpenMesh, Meraki, Boomtown, UPS, Fedex)

Ensure and optimize timely, cost effective delivery of hardware to customer

Manage logistics lifecycle of hardware (Purchasing, Fulfillment, Shipment, Return, Reverse Logistics, etc.)

Manage network infrastructure lifecycle including commissioning, firmware, hardware upgrades and decommissioning

Architect wireless technical solutions to meet the customers’ business requirements

Project management of enterprise network and hardware integration design and implementation

Manage Professional Services vendor and process (installs, site surveys, integrations, etc)

Manage technical onboarding program, support, and experience

Ensure network and hardware customer service level agreements are met

Develop and lead technical enablement training and onboarding program (e.g. help center articles)

Identify, recommend and implement changes to improve productivity and reduce cost related to functional areas

Maintain network and hardware operations documentation, including configuration data, change requests, installation procedures, diagrams, and test plans

Support Sales and Customer Success teams in pre/post sales lifecycle

You will support the work of our engineering teams in monitoring and troubleshooting network operations.

What You Have:

Must be a forward thinker in bringing best practices to WiFi network implementations

A minimum of 5 years’ experience managing enterprise grade WiFi network operations

Bachelor's degree in computer science or equivalent experience

Advanced IT networking certification

Experience with industry leading WiFi network equipment: Cisco Meraki, Aruba,

Ruckus, OpenMesh, etc.

Excellent oral and written communication skills for technical and non-technical audiences

Must possess interpersonal, analytical, organizational skills and great attention to detail in planning and documentation

Must be able to prioritize tasks and work well under pressure, self-motivated and service-focused

Ability to travel 10% or more of the time

Our Values:

Be Committed: Work hard, Own the problem, Learn

Create Trust: Do what you say, Create trust with our Clients and Colleagues

Be Bold: Experiment, Speak up, Hope is not a plan

Deliver High Performance: Prepare, Commit, Deliver

Perks and Benefits:

100% Remote work

Laptop and other equipment fundamentals (monitor, keyboard, and mouse if you need it!)

Flexible Vacation Policy

Excellent benefits package

Education and career development support

Stock options

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

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Adentro is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.

Please review our CCPA policies here.

*Adentro is an E-Verify participant

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