Why Charlie Health?
Young people across the country need our help. The sad reality is that a mental health crisis has taken hold of our most vulnerable population—leading to record levels of depression, anxiety, substance abuse, and self-harm. From Manhattan to Montana, this reality is compounded by issues of access, both geographic and financial. The mental health landscape is systemically broken, and our young people are suffering as a result.
Charlie Health has set out on a mission to reimagine how high acuity care is delivered to young people and families in crisis. Our initial offering is a virtual intensive outpatient program, which places peers with similar mental health experiences and goals into customized virtual groups. Our team of masters-level clinicians lead groups multiple times per week to deliver a higher level of care.
Our goal is to help young people and families heal together. Through a combination of exceptional medical and psychological care, engaged community partnerships, and best-in-class technology, we provide an unparalleled approach to recovery support that serves individual needs in an integrated way. Join us in our mission to ensure that every young person—regardless of location or socioeconomic status—can get the care that they deserve.
About the Role
Clients at Charlie Health spend 90% of their treatment experience in our psycho-educational groups. These groups are facilitated by talented, dynamic group facilitators with various backgrounds and experiences. Each group uses a specialized Charlie Health curriculum depending on which of our 30+ clinical cohorts the group is in. Outstanding curriculum enables our groups to be engaging, high-quality, and effective groups
The Senior Director of Clinical content will play a pivotal role in ensuring all client and clinician facing clinical content is exceptional. The ideal person in this role has a master’s or doctorate degree in mental health, is an independently licensed mental health professional, and has extensive clinical experience with both group and individual sessions.
While having exceptional clinical skills, this person is someone who is equally strategically minded, highly accountable, and organized. They are empowered to continuously improve our clinical success metrics and use data to drive decision making for developing clinical content. They are devoted to the Charlie Health mission and are flexible to meet the needs of the breader clinical team and, most importantly, our clients. They are willing to go the extra mile to ensure each and every client has a positive experience and strive to improve the quality of our program each and every day.
Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.
Responsibilities
- Create clinical curriculum for Charlie Health Groups in advance of new cohort launches
- Update existing group curriculum to better engage and heal clients
- Work with data analytics team to assess efficacy of curriculum on each client/cohort and then make clinical recommendations based on those analytical findings
- Collaborate cross functionally with marketing teams to ensure all curriculum and clinical content matches Charlie Health’s brand guidelines
- Work with operations teams to effectively roll out new and updated curriculum to group facilitators
- Initiate version control for curriculum to connect content updates to clinical outcomes
- Establish connections for group curriculum to individual sessions to increase skill engagement for clients outside of group
- Work with our clinician development teams to train clinical staff on new and updated curriculums
- Monitor client satisfaction and audit scores to obtain feedback on curriculum and to provide feedback to team members where appropriate
- Create relevant handouts and worksheets, aligned with group curriculums to enable client skills practice out of session
- Participate in routine leadership meetings and contribute to strategic decision making
- Maintain and model professional ethics, including appropriate boundaries, confidentiality and consistent commitment to best practice
- Complete other duties as assigned by Clinical Leadership
Requirements
- 5-10 years work experience in mental health or healthcare
- Doctorate degree in a mental health or related field
- Strong interpersonal, relationship-building, and listening skills
- Proactive self-starter and natural multitasker
- Strong written communication skills applicable to a wide audience
- Experience in curriculum development and training
- Experienced in a variety of modalities and feel confident integrating them into a relational treatment approach (DBT, CBT, TF-CBT, and MI)
- Clinical experience working with high-acuity adolescents and young adults in a group setting
- Ability to take general feedback from stakeholders and make actionable improvements
- Ability to function both independently and collaboratively in a hybrid work environment
- Previously published in an academic mental health or related journal
- Familiarity with and willingness to use cloud-based communication software—Gmail, Slack, Zoom, Dropbox–in addition to EMR and outcomes survey software on a daily basis
- Proficient in Google Slides, Google Docs, and Google Forms
- Work authorized in the United States and native or bilingual English proficiency
- Able to work a hybrid schedule of 4 days per week in our NYC office and located within 75 minutes commuting distance of the office
- Licensed mental health professional
Compensation
- Full time salaried - The expected base pay for this role will be between $99,000 and $174,000 per year at the commencement of employment.
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
Note to Colorado applicants: applications will be accepted and reviewed on a rolling basis. #Li-hybrid
So—what do you think?
If you’ve made it this far, well, we’re excited to meet you too. Just one more thing that we want you to remember: we pride ourselves on our meritocratic, performance-driven culture. There are lives on the line, and we have young people to save. There’s no room for complacency. Your scope of responsibility and opportunity to make a difference will be uncapped at Charlie Health, but we need your commitment that you will work tirelessly for our patients, parents, and partners. At the end of day, our team is committed to helping you succeed at Charlie Health because when you succeed, our patients succeed, and we get one step closer to solving the mental health crisis. We’re hopeful that this role will give you the experience to go and do whatever you want in life but the fulfillment to make you never want to leave our team. We look forward to solving the mental health crisis, together.
Please do not call our public clinical admissions line in regards to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
