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Online Helpdesk

77% Flex
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Africa
Global One Inc logo
Global One Inc Information Technology & Services Scaleup https://www.global-one.co/
51 - 200 Employees
About Global One Inc
Global One is committed to connecting the world’s best talent and resources to create a secure environment where high-quality work can be delivered efficiently, leveraging advanced technologies, AI and workforce optimisation. We are a full-service digital transformation organisation that helps companies leverage the latest technologies to achieve their business goals. From website and app development to digital marketing and product management, Public Relations, High-End Design, ERP & CRM Systems and Business Process Outsourcing Services. We have the skills and experience to help your business succeed. We believe in building a better world through the power of technology. That's why we are committed to working with renewable resources and sustainable solutions that benefit humanity. We are also committed to providing our clients with the best possible service, and to fostering an environment of respect and support among our team members. We strive to redefine value by supporting education and green initiatives while generating superior returns for clients and communities alike.
See more Global One Inc offers

Job description

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Your missions

Job brief

We are looking for a customer service oriented Help desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firms front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Requirements

  • Proven working experience in providing Help Desk support
  • Proficiency in English
  • Working knowledge of help desk software, databases and remote control
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • BS degree in Information Technology, Computer Science or equivalent


    • Responsibilities

  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilise excellent customer service skills and exceed customers expectations
  • Ensure proper recording, documentation and closure
  • Recommended procedure modifications or improvements
  • Preserve and grow your knowledge of help desk procedures, products and services

    • Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Soft Skills

    • Multitasking
    • troubleshooting-problem-solving
    • creative-problem-solving
    • communication
    • Customer Service
    Are you interested?

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