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Senior Business Analyst

Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 
Africa
Boardroom Appointments - Global Human and Talent Capital logo
Boardroom Appointments - Global Human and Talent Capital Human Resources, Staffing & Recruiting SME https://www.boardroom.com/
51 - 200 Employees
About Boardroom Appointments - Global Human and Talent Capital
Boardroom Appointments is a global specialist in Recruitment, Contract Staffing, Project Staffing, Temporary Employment Solutions, Training, HR Consultancy and Expatriate Mobility that operates extensively in Africa, EMEA, America, and Europe. We have been industry leaders since 1989. Our dynamic team of recruitment and labour professionals has serviced hundreds of clients and placed thousands of candidates in various industries across the globe. We have gained invaluable insight and experience into global market trends and human resource workings. We have specialized divisions that enhance our ability to service all clients in the following industries: - FMGC - Finance, Banking and Insurance - Manufacturing and Processing - Oil and Gas, Mining, Engineering and Construction - Medical, Pharmaceutical and Health Care - Logistics and Supply Chain - Information Technology, Media and Telecommunications - Waste Management and Sanitation Services - Renewable and Alternative Energy - Retail and Commercial Property - Agriculture and Production - Government and Public Services - Call Centre and Customer Support Services Today, Boardroom Appointments has a global candidate database and network, servicing clients around the world with all their Human Capital needs. This experience allows clients to rely on us FULLY for all their talent needs, both permanent and temporary, while they focus on their core business. We custom design solutions to perfectly fit our client's recruitment needs and form long-lasting relationships based on quality service and flawlessly fulfilled deliverables. Our team is comprised of passionate and driven individuals who strive to maintain the best and most professional service to our clients. We are focused, passionate, and we love what we do.
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Job description

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Your missions

Key purpose:

We need for a highly motivated Senior Business Process Analyst with extensive experience in the planning, designing and implementation of business processes within Aspen Group Digital Technology (GDT). The resource will be critical for assisting Capability Leaders in addressing the business process / practices focus area of the framework used to guide the development and operationalization of the Portfolio, Asset and Service Agreement Management capabilities.

Duties and responsibilities:

  • Define the business process design criteria such as ITIL, COBIT, Lean Six Siga, Industry Best Practice, RACI matrix etc.
  • Facilitate sessions with process owners and teams to understand, plan and design the business processes required for Portfolio Management, Asset Management (IT Asset Management) and Service Agreement Management
  • Design processes for optimization and efficiencies
  • Map / document the business processes (Modelling Level 4) in-line with the process design criteria (refer to point 1) to ensure that these business processes are fit for purpose alignment with BPMN 2.0/3.0 required
  • Identify and mitigate risks associated with business processes designed
  • Discuss and finalize the business processes with process owners and create a repository of business process maps
  • Develop and finalize Standard Operating Procedures for the Portfolio Management, Asset Management and Service Agreement Management business processes developed
  • Determine which of Aspens current standard technology platforms would be best suited for the automation of the workflow/parts of the defined business processes
  • Determine and recommend capacity needs and skills required to operationalize business processes developed

Qualifications and experience:

  • More than 15 years experience in the planning, development and mapping of business processes
  • Green or Black Belt qualification in Lean Six Sigma obtained from a recognizable training institution
  • ITIL Expert Certified
  • COBIT Certified
  • Software available for mapping and documenting the business processes
  • Ability to have conversations with Senior Management
  • Ability to work within tight deadlines
  • Experience in the development of business processes for Portfolio Management, Asset Management (IT) and Service Agreement Management will be an added advantage
  • ServiceNow and M365 working knowledge



Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

Itilv3IBM Business Process Manager (BPM)Lean MethodologiesServiceNowStandard Operating Procedures Development

Soft Skills

  • Ability To Meet Deadlines
  • Verbal Communication Skills
  • Analytical Thinking
Are you interested?

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