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Customer Service Representative

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Offer summary

Qualifications:

Fluent in English, Available to work 40 hours per week immediately, Experience in outbound call center or similar sales role, Adaptable with ability to work independently or as part of a team.

Key responsabilities:

  • Handle inbound and outbound calls professionally
  • Assist customers with inquiries, orders, and issue resolution
  • Resolve complaints and issues with patience and empathy
  • Document interactions in CRM system and engage in further training
Bold Business logo
Bold Business Scaleup https://www.boldbusiness.com/
201 - 500 Employees
About Bold Business
Bold Business LLC is a U.S.-based global BPO and marketing firm with a 30-year track record of success. Our talent–drawn from the Philippines, India, Colombia and more–allows clients deep cost savings, and our service solutions include:*Operational support, such as finance, accounting, virtual assistants and project management*Customer service and business development, like lead generation, bilingual call centers, voice/chat support and appointment setting *Digital marketing, including content creation, web design, SEO, and social media management*Technology solutions, such as data management, Big Data analytics, and AI integrationCheck out our website to see how you can achieve your goals with a global workforce. Check out our jobs board for the latest openings, to see if our values align, and if you’d be a good fit to join our team: www.boldbusiness.com/careers
See more Bold Business offers

Job description

We are seeking a Customer Service Representative who is enthusiastic about working remotely (100% remote). In this role, you will be responsible for handling both inbound and outbound calls to resolve inquiries.

As a CSR, you will be a part of our Data Enrichment Team. You must excel in being confident and effective on the phone when addressing customer concerns and gathering information. To succeed in this role, you should be capable of working under pressure, managing stress, following directions, and meeting the team quota.

  1. Manage inbound/outbound calls in a professional manner.
  2. Assisting customers with product information, order processing, and issue resolution.
  3. Provide customers with accurate products, services, and company policy.
  4. Handle and resolve customer complaints, feedback, and issues with empathy and patience
  5. Document customer interactions and transactions in the CRM system
  6. Engage in training and development to enhance customer service.


Qualifications:

  • Fluent in English
  • Available 40 hours per week starting immediately
  • Experience in an outbound call center, inside sales experience, or related sales experience
  • Adaptable and flexible, demonstrating abilities to work with process and information changes
  • Ability to work independently or as an active member of a team
#LI-REMOTE

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Issue ManagementOutbound CallsMicrosoft Dynamics CRMInbound CallsProduct Description

Other Skills

  • Verbal Communication Skills
  • Teamwork
  • Empathy
  • Calmness Under Pressure
  • Problem Solving
  • Customer Service
  • Patience
Are you interested?

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