Solutions Engineer

Title: Solutions Engineer

Location: Remote, Candidates must be located on the US East Coast

We are at an inflection point where immersive experiences and Generative AI is about to transform every aspect of communication, collaboration and learning. With an increasingly liquid workforce and a distributed customer base - every organization is rethinking the way it works and the way it builds and grows relationships. Born as a distributed company that celebrates multiculturalism, Touchcast has over 100 employees in North America, Europe and Asia. 

As a Solutions Engineer in our Sales and Partnerships organization, specializing in Generative AI Product lines, you will play a pivotal role in the planning, execution, onboarding and delivering value on our customer products and projects.  This position requires someone who is technically adept, showcases self-motivation skills to help to refine solution crafting based on technical competence and experience of engaging with technical audience.  You will be instrumental in implementing scaling processes and driving the successful delivery of complex projects, ranging from onboarding to technical demos. 

How you drive success:

Enablement, Deployment Planning and Execution:

•    Develop project plans outlining scope, timelines, and resource requirements. 
•    Collaborate with the Sales, Partnership and Product stakeholders to define project goals and objectives. 
•    Be able to work across and coordinate cross-functional teams, ensuring effective communication and information flow among team members. 

Customer & Partner Centricity: 

•   Conduct regular reviews to ensure project outputs meet or exceed client expectations. 
•   Serve as the primary point of contact for clients and partners on product and project/POCs.  

Building processes and templates for excellence and scalability:

•   Provide regular updates and reports on project progress and milestones. 
•   Conduct post-project evaluations to identify areas for improvement in leadership and product management.  
•   Document and support to build out best practices and lessons learned.  

You will achieve your best if you have:

• Bachelor's degree in a relevant technical field (Computer Science, Engineering, etc.) is a requirement.   
• Proven experience as a Technical Project Manager, or Sales Engineer with minimum 3 years of experience is asked, advantage coming from tech industry (SaaS). 
• Experience from working with selling, project managing and conducting implementation of AI technologies, focused on Microsoft technologies.  
• Self-motivated, strong interpersonal skills, with the ability to guide individuals and members towards execution.  
• Excellent problem-solving and documentation utilizing project tools and project management tools.  
• Process orientation is a must and key to succeeding in a highly dynamic environment such as Touchcast.  
• PMP or similar project management certification is very advantageous.  
• Ability to thrive in a fast-paced startup environment. Experience from scale-ups and startups with focus on PLG is very advantageous.  

Why join us?  

• Work in a very fast-paced global and virtual/100% remote-first start-up where you can add immediate, impactful & meaningful value: Working at a cutting-edge AI company means that your work will have a significant impact on the world. You will have the opportunity to create products and services that change the way people interact with technology and with each other.  
• Visionary leadership: A cutting-edge AI company is led by visionary leaders who are passionate about the industry and committed to creating a better future. You will be inspired by their vision and leadership and have the opportunity to learn from them.  
• Be part of building a diverse and capable team as we learn, grow and scale: The best ideas come from collaboration, and as a cutting-edge AI company that values collaboration and diversity, you will work alongside a diverse group of people with different backgrounds, experiences, and perspectives, and have the opportunity to learn from and collaborate with them   
• Meaningful work-life balance: A cutting-edge AI company values work-life balance and understands that happy and healthy employees are more productive. We offer flexible work arrangements, flexible time off (where statutorily feasible), Summer Friday Off, generous parental leave where statute lacks, and other benefits that support a healthy work-life balance.  
• Work in an asynchronous yet harmonious communication environment.   
• Although demanding, work is never boring. Our clients are some of the best-known brands globally and demand speed, responsiveness, and performance. There are plenty of opportunities for growth and career advancement: As a rapidly growing company, there are ample opportunities for growth and career advancement. You will have the opportunity to take on new challenges and responsibilities, develop new skills, and advance your career.