The function of this position is to manage client expectations, provide quality based products, and knowledge based solutions. This position will be responsible for increasing market share and profitability by cultivating client trust through daily account oversight and our commitment of Delivering Perfect.
Sales:
. Update client on new product offerings and market trends
. Exercise value engineering when interacting with client
. Work with Marketing Department to provide updated materials and information to client
. Seek out opportunities for ancillary products and additional services to offer up
. Provide prompt and courteous response to client inquiries, needs, requests, etc.
. Avail him/herself to client for face-to-face/zoom meetings over general phone and email communication
. Share Empire story and promote depth and breadth of resources he/she provides
. Promote the unique capabilities, knowledge and expertise he/she possesses to client
. Remain cognizant and prepared for any anticipated client needs
. Possess an understanding of the competition for proper product positioning
. Negotiate with vendors additional discounting then forward to management for increased profitability
. Continually practice strategic social relationship building
. Carry out forecasting and strategic account plan
. Act as the "quarterback" throughout the sales process by facilitating and managing all steps involved
. Coordinate necessary actions as they are carried by the Sales Administrator or Project Manager
. Monitor all reports (waiting, unbilled or aging)
. Mentor Junior Account Manager, if applicable
. Supervisory responsibility may exist
